PC ICM Case Worker

Jewish Family Service • Buffalo, NY

4h • $22 - $27 • Hybrid

About The Position

The Intensive Case Worker (ICW) is an integral component of the Refugee Services Team. The ICW will facilitate all aspects of care for refugee and/or immigrant clients with identified needs associated with high levels of vulnerability. This includes, but is not limited to, cases with special medical needs, single parent households, social/psychological difficulties, young adult without parents, minor, survivor of torture, LGBTQ and clients in need of extended services. The ICW coordinates community resources to manage and educate clients on health care and social needs associated with independence and self-sufficiency. Additionally, the ICW works closely with medical providers, social service providers, other client services and agencies to improve care and outcomes and to facilitate cultural and linguistic access as needed. The ICW assists refugee / immigrant clients and their families/caregivers to navigate the healthcare and social services systems in a person centered and culturally sensitive manner.

Requirements

• Minimum of an associate degree in a human services related discipline required.
• Experience providing direct services to refugees and immigrants.
• Experience linking clients to a broad range of essential, community-based services.
• Ability to provide culturally sensitive case management.
• Proficient communication skills for interaction with clients and the public.
• Strong time management and organizational skills.
• Working knowledge of community resources for refugees and immigrants.
• Informed about refugee and immigrant issues, and available services to clients
• Strong computer skills, especially with Microsoft Outlook and Word.
• Familiarity with and appreciative of issues related to people with diverse cultures and languages.
• Must have access to a reliable vehicle, possess a valid, clean driver’s license and be sufficiently self-insured with liability insurance in the amount of $100/$300k.

Nice To Haves

• Fluency in a refugee language (Somali, Nepali, Burmese, Chin, Karen, Swahili, French, or other) is preferred along with superior written and verbal communication skills.

Responsibilities

• Provide services to refugees, Cubans, Haitians, Ukrainians and Afghans parolees, asylees, Special Immigrant Visa Holder, Survivors of Trafficking and Amerasians as defined by grant guidelines. This may include housing inspection for health safety purposes as needed, airport pickups as needed, home visits, financial assistance management, access to public benefits, medical appointments, school registration, and other services required by Preferred Community Program guidelines.
• Monitor and coordinate the delivery of required assessments and services in compliance with the Preferred Communities program for intensive case management.
• Participate in the development of an individualized, comprehensive, and culturally responsive service plan for each client and subsequent internal/external referrals to promote self-sufficiency
• Provide ongoing cultural and community orientation to promote independent access to community resources
• Secure and schedule appointments for clients with service providers and provide or arrange transportation to appointments when necessary and monitor the client’s medical and health-related goals identifying and removing barriers to care.
• Participate in meetings with service providers to increase collaboration and improve outcomes for clients and the Preferred Communities program
• Develop and maintain a strong and effective working relationship with assigned clients.
• Coordinate and/or advocate for interpretation services to clients to ensure equal access to eligible services regardless of language barrier.
• Promote client rights and access to social services, social security, health providers, mental health services, and other supportive services regardless of race, nationality, religion, gender, sexual orientation, age, disability, marital or family status or diagnosis.
• Accurately document all client contact and services in clients ‘files in Apricot, maintain case note logs per funder guidelines.
• Contribute to semi-annual report via quantitative and qualitative data to demonstrate services and impact, as required by HIAS.
• Submit all required monthly data by the 3rd of the following month
• Keep the client’s files in a locked cabinet at the office
• Attend agency and department meetings as required.
• Attend HIAS office hours, monthly HIAS calls, and other trainings organized by HIAS or by agency
• Utilize and develop proficiency in the Apricot database
• Work with the community services team and help the team members when necessary
• Attend integrated intake meetings with R&P
• Collaborate with Service Integration, MG, Gap Service, NYSESRP and RSSP caseworkers to meet client’s needs and avoid duplication of services.
• Organize and attend case conferences for mutual clients
• Provide interpretation and translation for agency services as applicable.

Benefits

• Health, Dental, and Vision insurance.
• Accrued Paid Time Off (PTO) of 4+ weeks in addition to a paid agency wide shut down between Christmas and New Year's Day.
• 401k retirement plan with agency contribution of 4%.
• 13+ observed holidays annually.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree