Disability Services, Program Manager

CAREERSOURCE NORTHEAST FLORIDA•Jacksonville, FL

4d•$46,528 - $72,188•Onsite

About The Position

The position is structured to work directly with staff and jobseekers. The Program Manager will track Ticket-To-Work (TTW) Ticketholders, Beneficiaries to meet program requirements and regulations set by the Social Security Administration (SSA). This position is responsible for developing policy and procedures to better assist job seekers with disabilities, along with building relationships with business and community partners to develop an infrastructure to support those with disabilities. This is a position or duty designated as a position of special trust.

Requirements

Knowledge of Title XVI of the Social Security Act, including the Plan to Achieve Self Support provision and other work incentives; Title II of the Social Security Act, Title XVIII and Title XIX of the Social Security Act, the Ticket to Work and Work Incentives Improvement Act of 1999; the Workforce Investment Act; the Individuals with Disabilities Education Act (IDEA) and State Title V (Maternal and Child Health) agency programs.
Knowledge of available assistive technologies and resources, including an awareness of local, state, regional and national resources related to assistive technology.
Proficient in the application of Microsoft Word, Excel, Outlook and other applications.
Ability to communicate effectively, both verbally and in writing and ability to listen effectively.
Ability to manage telephone and e-mail activity efficiently and courteously.
Ability to maintain strict confidentiality when exposed to sensitive information/issues.
Ability to obtain and maintain Federal Suitability clearance needed to utilize the Social Security portal for TTW.
Bachelor’s degree from an accredited college or university preferred.
Three (3) years of experience providing workforce services to individuals with disabilities including pre and post-employment support coordination required.
Professional or nonprofessional experience may substitute on a year-for-year basis for the preferred college education.
Obtain the mandatory Florida Workforce Professional Tier I certificate within the established timeframe.
Participates in 15 hours of continuing education to maintain Workforce Professional Certification.
Compliance with the Health Insurance Portability and Accountability Act (HIPPA).
Compliance with workplace safety to prevent on-the-job injuries by adhering to First Cost Workforce Development policy
Required to travel locally and must provide own transportation.

Nice To Haves

Bachelor’s degree from an accredited college or university preferred.

Responsibilities

Manages and maintains the disability caseloads of ticketholders/beneficiaries in State System monthly.
Regularly meet with TTW ticketholders/beneficiaries in accordance with SSA policies and collaborate to develop strategies aimed at enhancing performance goals.
Ensure that any changes to goals are reflected in all relevant systems, including employment information, the Individual Working Plan (IWP), EF and SSA systems, to accurately track and support customer success.
Develops linkages and regularly provides presentations and collaborates on an ongoing basis with employers and employer organizations, such as the Chamber of Commerce and the Business Leadership Network, community service providers working with individuals with disabilities, school districts within the region, local Independent Living Centers and public and private mental health and developmental disability organizations to promote the hiring of individuals with disabilities and to facilitate their job placement.
Assist the transition of in or out of school youth with disabilities to secure employment and economic self-sufficiency involving outreach to schools and the design and coordination of customized assistance.
Manages the disability initiative to meet or exceed the programmatic and financial goals established by senior management; provides monthly participant data and financial status analysis detailing participant data, contacts made, presentations delivered, customer contact and placements.
Maintains organizational compliance with the Civil Rights Act by ensuring the availability and accessibility of disability accommodations across all career centers.
Serves as the designated liaison to the Office of Civil Rights; compiles, validates, and submits required data on disability services; identifies and remediates areas of noncompliance; and provides periodic compliance briefings to senior management.
Assist with grants, research and special projects.
Works closely with applicable representatives to create processes and strategies to enhance positive outcomes, which directly affect performance.
Trains staff and provide training to external linkages: disability etiquette; facility, communication and program accessibility requirements; Americans with Disability Act (ADA); Section 504 (Part 32) of the Rehabilitation Act and WIA section 188 (Part 37) definitions and requirements; assessment tools and their applicability; SSA employment support programs and other relevant information that may be applicable.
Provides regularly scheduled assessment of One-Stop facilities and centers, services, programs, and equipment to ensure accessibility to individuals with disabilities, including ensuring that informational materials on the SSA Ticket to Work Program, and other programs are available in alternate formats.
Communicates with EEOC officer(s) and others to achieve it.
Documents assessment and outcome and provides report to senior management.
Train staff in Etiquette, Language Assistance, Interpreters and Translation, Accessible Technology, Alternate Formats, Accommodations, and disability specific job connection programs.
Research Language Assistance Providers and negotiate service delivery contract.
Evaluates, predicts, supervises and monitors Language Assistance budget.
Creates, maintains records of and assists with Interpreter Requests and Language Assistance Services.
Coordinate and review reasonable accommodations policy and guidance for One-Stop programs and services, including but not limited to, Veterans, WIOA, Business Services, TANF, SNAP and Wagner Peyser.
Assists in ensuring compliance in recruitments, outreach, marketing, websites, and software and information technology.
Develop and assist with implementation of an ADA environment, collaborating with Human Resources and initiatives such as WIOA, TANF, Summer Youth and Work Experiences to streamline and improve efficiency in providing services.
Serves as a resource for Social Security work incentives and other employment support programs, including the Ticket to Work Program and the provision of services through Benefits Planning, Assistance and Outreach organizations (BPAOs), the Protection and Advocacy systems (P&As), SSA’s employment-related demonstration projects and State Vocational Rehabilitation (VR) agencies.
Provides information on complaint procedures established under the nondiscrimination provisions of WIOA section 188 as well as those provided in SSA’s Ticket to Work Program (i.e., P&As).
Performs other duties and responsibilities as may be assigned.