Program Manager, Life Sciences

Carrier•Beverly, MA

10d•$79,000 - $158,000•Hybrid

About The Position

Carrier Global Corporation is a global leader in intelligent climate and energy solutions. Sensitech, a Carrier business, provides supply chain visibility monitoring products and services to help protect the quality, integrity, and security of customers’ products. The Program Manager will join the team in Beverly, Massachusetts, to manage complex, high-value, and high-potential software implementations in the Life Sciences vertical. The role is hybrid, with three days in the office and two days remote per week. The Program Manager uses approved analytics to turn customer data into information and applies cold-chain expertise and technical writing skills to communicate issues and actions to customers. The role manages the content and delivery of customer reports and other communications in accordance with department standards, and contributes to technical documentation, reports and dashboards, presentations, and sales support activities. The Program Manager follows through on implementations with internal and external customers using Sensitech proprietary software solutions. The role drives change and applies new or unique solutions in business situations. It regularly works with cross-functional management teams and has daily contact with the global Professional Services team. The position also maintains frequent contact with internal and external customers across varied backgrounds and perspectives. Customers are primarily in North America, with some EMEA support and minimal support in Asia or South America. Domestic travel of up to 25% is required.

Requirements

Bachelor’s degree.
At least 3 years of life science, supply chain, or logistics work experience.
At least 3 years of project management or program management experience.
At least 1 year in a customer-facing role.
Ability to travel domestically up to 25% of the time.
Excellent project management skills and a proven track record of leading long-term software implementations.
Effective communication skills, including the ability to explain complex principles and models in understandable terms.
Ability to learn and manage new software platforms quickly.
Ability to balance competing demands and deal with ambiguity and change.
Strong critical thinking in complex situations.
Ability to prioritize project deliverables and a history of quality assurance across projects.
Excellent technical writing and computer skills.
Adeptness with Microsoft Office products, including Word, Excel, PowerPoint, and SharePoint.

Nice To Haves

Master’s degree in Industrial Engineering or Data Analytics.
Current knowledge of FDA and EU regulations and familiarity with GxP software requirements.
Experience working directly with customers at all levels.
Good knowledge of process improvement and quality management methods.
Ability to analyze large quantities of data and create detailed, actionable summaries based on sound statistical analysis and expert commentary.

Responsibilities

Manage complex, high-value, and high-potential software implementations in the Life Sciences vertical.
Identify and apply approved analytics to transform customer data into information.
Use cold-chain expertise and technical writing skills to communicate issues and actions to customers.
Manage the content and delivery of customer reports and other communications according to department standards.
Participate in developing technical documentation, reports and dashboards, presentations, and other sales support activities.
Manage program implementations with internal and external customers using Sensitech proprietary software solutions.
Drive change and use new or unique solutions in business situations.
Interface regularly with cross-functional management teams, including DMS/Reporting Services, Support Services, SWE, Sales, and Project and Program Managers.
Maintain daily contact with Sensitech’s global Professional Services team, in person and by phone and email.
Maintain frequent contact with internal and external customers.
Support customers primarily in North America, with some EMEA support and minimal Asia or South America support.
Travel domestically up to 25% of the time.

Benefits

Medical, dental, and vision coverage.
Wellness incentives.
Retirement benefits.
Paid vacation days, up to 15 days.
Paid sick days, up to 5 days.
Paid personal leave, up to 5 days.
Paid holidays, up to 13 days.
Birth and adoption leave.
Parental leave.
Family and medical leave.
Bereavement leave.
Jury duty leave.
Military leave.
Purchased vacation.
Short-term and long-term disability.
Life insurance and accidental death and dismemberment coverage.
Health Savings Account, Health Care Spending Account, and Dependent Care Spending Account.
Tuition assistance.
Position may be entitled to short-term cash incentives, subject to plan requirements.