Program Manager, OMX SOTO

Chime Financial, Inc

6d • $116,000 - $160,000

About The Position

Chime is seeking a Program Manager for its Strategic Operations and Transformation Office (SOTO) within the Operations and Member Experience (OMX) organization. SOTO leads OMX’s highest-priority strategic initiatives in support of organizational key results and Chime’s broader business objectives.

The Program Manager acts as a “GM for hire,” partnering with executive program owners and cross-functional leaders to manage a rotating portfolio of mission-critical initiatives selected by senior leadership. The role brings structure to ambiguity, connects teams around shared goals, and leads complex programs from strategy through execution to deliver business outcomes. It also looks for ways to apply AI, automation, and scalable operating practices to reduce manual work and increase organizational capacity.

The role works with teams across OMX and partners in Product, Engineering, Risk, Compliance, Marketing, Analytics, Legal, and other organizations. It is suited to someone who enjoys fast-moving environments, solving complex problems, and leading cross-functional initiatives that create lasting business impact.

Requirements

• 5+ years of experience in Strategy, Business Operations, Program Management, Management Consulting, Member Experience, or a related field.
• Exceptional program management skills, including the ability to design simple, scalable solutions to complex business problems and lead initiatives from strategy through execution.
• Outstanding written and verbal communication skills, including experience developing executive-level communications and presenting to senior leaders.
• Demonstrated success leading highly cross-functional initiatives and influencing outcomes without direct authority.
• An ownership mindset and ability to independently identify challenges, proactively manage risks, and execute with minimal guidance in fast-paced environments.
• Strong analytical and problem-solving skills, including experience with Looker, Tableau, Power BI, or similar tools to inform decisions and measure business outcomes.
• Experience identifying and implementing AI, automation, and scalable process improvements that increase operational efficiency.

Responsibilities

• Lead end-to-end ownership of OMX’s highest-priority strategic initiatives and deliver measurable business impact.
• Develop execution plans, align stakeholders, and drive complex initiatives from strategy through delivery with minimal oversight.
• Anticipate risks, adapt to changing business priorities, and keep programs on track through planning, governance, and operational rigor.
• Create data-driven narratives and executive communications that drive alignment, influence decisions, and accelerate progress.
• Partner with senior leaders and cross-functional teams to drive accountability, solve operational challenges, and deliver scalable solutions.
• Identify patterns, inefficiencies, and opportunities in how OMX teams operate, including opportunities to apply AI, automation, and scalable practices.
• Introduce scalable operating mechanisms, strengthen program governance, and help teams execute with greater speed, clarity, and efficiency.

Benefits

• Backup child, elder, and pet care.
• Subsidized commuter benefits for eligible employees.
• Comprehensive health, financial, and wellbeing benefits.
• Generous vacation policy and company-wide paid days off.
• 1% of time off to support local community organizations of the employee’s choice.
• Annual wellness stipend for eligible wellness-related expenses.
• Up to 22 weeks of paid parental leave for birthing parents and 12 weeks for non-birthing parents.
• Family planning reimbursement.
• Eligible full-time employees may receive bonus(es) and competitive equity.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed