Program Manager

AID of Indiana•Fort Wayne, IN

16d•$63,312 - $63,312•Onsite

About The Position

The Program Manager oversees and supervises House Managers in assigned homes and provides ongoing training and support to House Managers and Direct Support Professionals (DSPs). The role requires a physical presence in homes weekly or as business needs dictate, with the ability to work in the homes when needed. The Program Manager coordinates staffing and scheduling, payroll, required documentation, training compliance, individual transitions, and the care and safety of people served. The position also involves regular communication with staff, the Program Director, HR, individual teams, and other departments; conducting meetings and audits; and meeting company and state requirements. The position is based at the Fort Wayne Office in Fort Wayne, Indiana, with travel up to 50%.

Requirements

Experience working with individuals with intellectual disabilities.
Valid driver’s license.
Current auto insurance.
CPR training.
Ability to lift at least 50 pounds.

Nice To Haves

Bachelor’s degree, preferred; may not be required with appropriate experience.

Responsibilities

Oversee and supervise House Managers in assigned homes.
Provide ongoing training and support to House Managers and DSPs.
Be physically present in homes weekly or as business needs require, and work in the homes when needed.
Communicate with HR regarding staff issues and open shifts.
Participate in administrative meetings.
Assist with disciplinary actions for House Managers and DSPs, with guidance and approval from the Program Director.
Direct House Managers in resolving scheduling conflicts.
Complete payroll by designated deadlines, make necessary payroll adjustments for assigned employees, and monitor time punches and overtime.
Oversee transitions for assigned individuals with the transition team, including required documentation and preparing service locations for case manager walkthroughs.
Ensure PCISPs are current and available in the home.
Ensure staff are up to date on individual trainings and behavior-related trainings.
Respond to emails within 24–48 business hours.
Respond to Program Director follow-up questions regarding incident reports.
Attend quarterly and annual meetings for people served on the caseload.
Conduct monthly house meetings with House Managers and provide training and updates in accordance with company policy.
Complete annual performance reviews for DSPs and House Managers with guidance and approval from HR and/or the Program Director.
Fulfill on-call responsibilities as business needs require.
Communicate with individual teams about the care, progress, health, and safety of individuals.
Collaborate with other departments to maintain AID expectations and comply with state guidelines.
Conduct regular audits at service locations, including audits of Therap, EVV, Relias, Paycom, monthly paperwork, home condition, individual status, and other areas as requested.
Upload hard-copy documents to the drive by established deadlines.
Perform other duties as assigned.
Demonstrate AID culture, values, and mission.