Program Manager (Leamington Region)

IUNU • Leamington, ON

5d • Remote

About The Position

At IUNU (“you knew”), we're amplifying the ability of growers to produce the highest quality greenhouse crops by leveraging robotics, computer vision, and AI. Our LUNA AI system is deployed at greenhouses in more than 18 countries, providing critical information like yield forecasts, pest detection and germination rates to growers on mobile and web platforms. By increasing yield and reducing waste, we're building a sustainable future full of delicious vegetables. We are looking for a greenhouse professional to join our Customer Success Team. This is a unique opportunity to bridge the gap between Leamington’s greenhouses and our global technology team across North America and the EU. We need someone who understands the daily reality of Propagators and Vegetable growers (Tomatoes, Peppers, Cucumbers) but wants to pivot their career into high-tech. You will be our boots-on-the-ground partner, ensuring our customers get massive value from our AI and Robotics platform.

Requirements

• 2-year College or University Degree
• 5–8 Years of experience in the Greenhouse Industry
• Excellent problem-solving and analytical capabilities
• Ability to understand and translate customer business needs into actionable plans
• Strong organizational and project management skills
• Proven track record of improving customer satisfaction, retention, or adoption
• Ability to work independently in fast-paced, dynamic, and ambiguous environments
• Able to spend up to 70% of your time in the field
• Based in Southern Ontario and willing to drive to local sites daily.

Nice To Haves

• Linux experience

Responsibilities

• Visiting 2–3 customers in the Southern Ontario region to ensure customer satisfaction and effective technology use.
• Building rapport with stakeholders across organizations to drive trust.
• Teaching Head Growers and labor teams how to use the software and understand data for better decision-making.
• Documenting customer 'wins,' such as labor hour savings or improved yield accuracy, to demonstrate value.
• Collaborating with global CS leadership to execute success plans aligned with grower crop cycles.
• Jumping in for hands-on attention when situations require, such as resetting a robot or cleaning a sensor.
• Adopting new tools and learning basic hardware troubleshooting to keep customers operational.

Benefits

• Commitment to providing a safe and inclusive environment
• Dedication to the happiness and success of all employees
• Fostering a workplace where individual differences are recognized, appreciated, nurtured, and respected
• Encouraging people of all identities and backgrounds to apply
• Creating a comfortable environment for employees to bring their whole selves to work

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree