Program Manager, National Capital Region Chapter

Blue Star Families•Washington, DC

6d•$56,000 - $71,000•Remote

About The Position

The Program Manager (PM) provides operational support for the NCR Chapter, ensuring consistent, high-quality execution of programs, events, and member experiences. The NCR Chapter is a flagship market and national headquarters where national priorities and local execution intersect. With 200+ annual experiences, 21,000+ members, and complex partnerships, dedicated operational capacity is required. This role enables Executive and Program leadership to focus on strategy and execution while the PM owns logistics, and high-level operational support. This is a hands-on role responsible for event delivery, logistics, volunteer coordination, and administrative support, ensuring seamless execution and a strong member experience. Flexibility is required, including evenings and weekends based on chapter needs. The Program Manager must reside in the local community the Chapter serves, and perform additional programming in neighboring areas with high concentrations of military families.

Requirements

2–4 years of experience in event support, program coordination, or community-based roles
Strong organizational and execution skills with attention to detail
Ability to manage multiple priorities in a fast-paced, high-volume environment
Strong interpersonal skills and ability to work effectively with volunteers and community members
Comfortable supporting both in-person events and administrative tasks
Familiarity with basic systems/tools (e.g., CRM, event platforms, Google Workspace)
Must reside in the local community the Chapter serves

Nice To Haves

Experience with Customer Relationship Management (CRM) systems; and familiarity with Salesforce a plus.
Familiarity with membership-driven organizations.

Responsibilities

Support Program Director on execution of programs and events, ensuring consistency, quality, and follow-through
Manage event logistics including timelines, materials, vendor coordination, and on-site execution
Step in as needed to support or backfill for the Program Director or volunteers
Manage logistics, scheduling, and administrative coordination to ensure smooth execution
Utilize and maintain systems (e.g., Hivebrite, Salesforce) for tracking, reporting, and communication
Conduct basic desk research and support program preparation as needed
Support recruitment, onboarding, and on-site management of volunteers
Ensure volunteers are prepared, supported, and effectively utilized during events
Help maintain a positive and organized volunteer experience
Provide administrative and operational support to the Executive Director and Program Director as needed
Assist with fundraising events, partner engagements, and sustainability efforts specificaly through coordination and logistics
Support scheduling, materials preparation, and follow-up activities
Ensure a high-quality, welcoming, and consistent experience across all member touchpoints
Identify and flag operational gaps or opportunities to improve execution and efficiency