Program Manager - Reentry & Healing Hub

YMCA OF YONKERS INC•City of Yonkers, NY

1d•$55,000 - $65,000•Onsite

About The Position

The Program Manager for the YMCA of Yonkers Reentry & Healing Hub oversees day-to-day operations, staff supervision, and coordination of participant services for a newly established initiative funded by the New York State Division of Criminal Justice Services (DCJS). The Hub serves justice-involved adults ages 18 and older throughout Yonkers and Westchester County. Reporting to the Director of Reentry & Healing Hub, the Program Manager helps ensure participants receive coordinated services that support community reintegration, personal development, educational advancement, and economic stability. The Program Manager coordinates daily activities, supervises the Program Coordinator and two Academic & Career Counselors, monitors participant engagement, and supports implementation of the approved DCJS work plan. Services include intake, individualized service planning, academic and career development, workforce readiness, peer mentorship, Cognitive Behavioral Interventions, trauma-informed supportive services, and community referrals. As a founding member of the Hub’s leadership team, the Program Manager helps establish operational procedures, service schedules, staff coordination practices, documentation standards, and participant engagement systems. Working with the Director, the Reentry & Behavioral Support Social Worker, program staff, and community partners, the Program Manager supports an accountable, coordinated, and participant-centered environment. The role also monitors documentation and performance, supports DCJS compliance and reporting, and contributes to the Hub’s annual targets of serving 75 participants and completing 60 programs. Work is primarily based at 17 Riverdale Avenue, Yonkers, with local community visits, partner meetings, and outreach as needed. The schedule may include occasional evenings or weekends to accommodate participant and program needs.

Requirements

Bachelor’s degree in social work, human services, criminal justice, psychology, education, public administration, or a related field is required.
Minimum three years of relevant professional experience in community-based programs, reentry services, case management, workforce development, or related human services settings is preferred.
At least one year of experience supervising staff, coordinating program operations, or leading direct-service teams is strongly preferred.
Experience working with justice-involved adults, people affected by trauma, or populations facing significant barriers to community stability is strongly preferred.
Demonstrated ability to coordinate multidisciplinary services, supervise personnel, manage competing priorities, and support program performance measures.
Knowledge of trauma-informed practices, strengths-based engagement, individualized service planning, and participant retention strategies.
Strong interpersonal communication, leadership, organizational, documentation, and problem-solving skills.
Ability to maintain confidentiality, establish professional boundaries, and work effectively with individuals from diverse backgrounds.
Proficiency in Microsoft Office and electronic case management or reporting systems.
Ability to complete required DCJS training and maintain current knowledge of relevant program practices.

Nice To Haves

Familiarity with criminal justice systems, community supervision, reentry programs, alternatives-to-incarceration initiatives, and evidence-based interventions.
Experience with government-funded programs, grant deliverables, performance reporting, or contract compliance.
Bilingual English/Spanish skills.

Responsibilities

Coordinate daily program operations and service delivery in accordance with the approved DCJS work plan, YMCA policies, and program procedures.
Maintain a program schedule integrating intake, assessments, individualized service planning, counseling, CBI sessions, academic and career development, workforce readiness, peer mentorship, and partner activities.
Coordinate staff assignments, participant appointments, group activities, and service referrals.
Monitor participant progress from enrollment and assessment through service participation, milestone achievement, and program completion.
Implement standardized procedures for participant engagement, service coordination, documentation, and accountability with the Director.
Identify operational challenges, scheduling conflicts, service gaps, and engagement barriers, and recommend solutions.
Ensure activities take place in a safe, organized, welcoming, and trauma-informed environment.
Directly supervise the Program Coordinator and two Academic & Career Counselors; set assignments, schedules, expectations, and priorities.
Conduct individual supervision, team check-ins, performance discussions, and staff progress reviews.
Review staff documentation, participant engagement activities, and deliverables for timely and accurate completion.
Support staff onboarding, training, professional development, and implementation of program procedures.
Coordinate with the Reentry & Behavioral Support Social Worker to integrate behavioral support and CBI activities into participant services.
Facilitate interdisciplinary case coordination meetings and participant progress reviews with the Director and assigned staff.
Identify staff training needs, performance concerns, and operational challenges, and communicate recommendations to the Director.
Oversee participant intake, enrollment, eligibility documentation, orientation, and ongoing engagement.
Ensure timely assessments and individualized service plans are developed collaboratively with appropriate program personnel.
Monitor implementation of service plans and coordinate staff follow-up on participant needs and progress.
Coordinate participant communications, appointment scheduling, engagement tracking, and follow-up with the Program Coordinator.
Coordinate with Academic & Career Counselors on educational enrollment, vocational training, workforce readiness, employment placement, and related goals.
Coordinate referrals and continuity of behavioral support services with the Reentry & Behavioral Support Social Worker.
Monitor attendance, engagement, service participation, and progress toward program milestones; coordinate outreach and retention strategies for participants at risk of disengagement.
Support individualized program completion reviews based on documented progress toward service-plan goals.
Escalate complex participant concerns, safety issues, and service barriers to the Director as appropriate.
Monitor participant records, service logs, attendance, referrals, progress notes, and completion records for accuracy, timeliness, and completeness.
Ensure staff maintain records in accordance with YMCA policies, DCJS requirements, and confidentiality standards.
Track enrollment, service engagement, milestones, and completion outcomes; support the annual targets of 75 participants served and 60 program completions.
Prepare routine program updates, service summaries, and performance information for the Director.
Identify documentation gaps, service delivery concerns, and performance trends, and coordinate corrective follow-up.
Assist with DCJS monitoring visits, program reviews, audits, and required reporting.
Participate in continuous quality improvement and recommend operational adjustments; ensure staff complete assigned training and follow reporting procedures.
Support community partnerships providing workforce mentorship, educational opportunities, expressive-healing activities, and other approved services.
Coordinate participant referrals, partner-led activities, schedules, and follow-up with external providers.
Maintain relationships with community organizations, workforce agencies, educational institutions, probation and court partners, and referral resources.
Work with the Director to strengthen referral pathways, expand participant resources, and improve service-provider coordination.
Coordinate partner communications while observing participant confidentiality and consent practices; represent the Hub at assigned meetings, activities, and events.
Support the Director in implementing policies, procedures, operational systems, and service delivery expectations.
Coordinate routine documentation, participant materials, supply requests, and administrative needs with the Program Coordinator.
Monitor supplies, activity schedules, and operational resource needs, and communicate purchasing or logistical requirements to the Director.
Verify documentation for approved participant incentive milestones and submit recommendations through established approval procedures.
Ensure incentives follow the YMCA gift card and stipend policy, including authorization and documentation requirements; maintain segregation of duties by leaving financial approvals and disbursements to designated personnel.
Support monitoring of program deliverables and coordinate information for grant reporting and fiscal accountability.
Assist with program planning, implementation reviews, and operational improvements.
Follow YMCA policies, professional boundaries, confidentiality requirements, ethical standards, and applicable DCJS obligations; attend required meetings, training, quality improvement activities, and YMCA initiatives; perform related duties as assigned.