Reentry Hub Program Coordinator

YMCA OF YONKERS INC•City of Yonkers, NY

2d•$40,000 - $50,000•Onsite

About The Position

The Program Coordinator of the YMCA of Yonkers Reentry & Healing Hub supports justice-involved adults ages 18 and older throughout Yonkers and Westchester County. The role provides participant intake, peer mentorship, engagement, administrative coordination, and ongoing program support for a newly established initiative funded by the New York State Division of Criminal Justice Services (DCJS). The Coordinator helps participants access services, stay engaged, overcome participation barriers, and navigate reentry. Reporting to the Program Manager – Reentry & Healing Hub, the Coordinator supports a comprehensive, evidence-based service model integrating intake, individualized service planning, Cognitive Behavioral Interventions (CBI), trauma-informed supportive counseling, academic and career development, workforce readiness, peer mentorship, and community referrals. The role works collaboratively with the Reentry & Behavioral Support Social Worker, Academic & Career Counselors, and community partners to provide coordinated, participant-centered services. As a founding team member, the Coordinator helps establish welcoming intake procedures, participant engagement practices, peer-support activities, documentation systems, and efficient administrative processes. The position also coordinates purchasing and expenses, maintains participant records, supports DCJS reporting and compliance, and contributes to the YMCA’s goals of reducing recidivism, strengthening community safety, and expanding opportunities for justice-involved individuals.

Requirements

Associate degree in human services, social work, criminal justice, psychology, business administration, or a related field preferred; an equivalent combination of education and relevant professional experience may be considered.
Minimum two years of relevant professional experience in community-based programs, participant services, peer support, program coordination, administrative support, or related human services settings preferred.
Demonstrated ability to establish supportive participant relationships, coordinate services, and maintain professional boundaries.
Experience coordinating appointments, maintaining participant records, organizing program activities, or supporting direct-service teams.
Strong organizational, interpersonal communication, time-management, and documentation skills.
Ability to manage competing priorities while maintaining accuracy, confidentiality, and responsiveness.
Proficiency in Microsoft Office, electronic recordkeeping systems, and common office technology.
Ability to complete required DCJS training and follow established program and administrative procedures.
Ability to work in office, group-program, and community settings, use a computer, maintain records, and manage multiple participant and administrative priorities.

Nice To Haves

Experience working with justice-involved adults, individuals affected by trauma, or populations experiencing barriers to community reintegration.
Familiarity with criminal justice systems, community supervision, reentry services, or alternatives-to-incarceration initiatives.
Experience with purchasing coordination, expense management, invoice processing, petty cash administration, or related administrative functions.
Proficiency with electronic expense management systems such as Nexonia, or comparable financial and administrative platforms.
Demonstrated ability to manage multiple purchasing requests, maintain accurate financial documentation, and coordinate administrative needs across staff and program activities.
Bilingual English/Spanish skills.

Responsibilities

Serve as an initial point of contact for prospective participants and coordinate inquiries, referrals, intake appointments, enrollment, and program orientation.
Assist participants with intake forms, eligibility documentation, consent forms, and other enrollment materials; conduct initial interviews and collect information for eligibility determination and service planning.
Coordinate with designated staff to complete assessments and Individualized Service Plans, maintain intake records, and report participant status to the Program Manager.
Provide peer-informed mentorship, regular participant check-ins, practical support, outreach, appointment reminders, missed-session follow-up, and reengagement efforts.
Identify barriers to participation and coordinate follow-up or referrals; refer needs requiring specialized behavioral support or case management to appropriate professionals.
Coordinate appointments, group sessions, workshops, program activities, schedules, participant materials, attendance records, program spaces, and logistical arrangements.
Support implementation of CBI sessions, academic and career development, workforce readiness, peer mentorship, and healing-centered programming.
Coordinate with counselors, the social worker, community partners, and other staff to support referrals, participant follow-up, transportation, and service access.
Participate in team meetings, interdisciplinary case conferences, participant progress reviews, recognition activities, and completion events as assigned.
Coordinate routine purchasing, supply orders, invoices, expenses, petty cash requests, reimbursements, and supporting documentation for program operations and activities.
Use the designated expense management system, including Nexonia, to process invoices, submit expenses, upload receipts, and maintain transaction records.
Review expense documentation for completeness, follow up on missing information, track pending approvals, and coordinate with Finance and Business Operations.
Provide administrative and operational support across the YMCA’s DCJS-funded program portfolio, including correspondence, scheduling, meeting coordination, and document preparation.
Maintain accurate, timely, and confidential participant records, including enrollment, service contacts, attendance, referrals, engagement, follow-up notes, and incentive documentation.
Enter and update participant information in designated case management and reporting systems and assist with DCJS reporting, program reviews, monitoring visits, audits, and quality improvement.
Maintain relationships with community organizations, referral partners, service providers, and resources; assist participants with accessing housing, transportation, benefits, education, employment, healthcare, and other services.
Support outreach, community meetings, resource events, partner activities, and other approved initiatives.
Follow YMCA policies, professional boundaries, confidentiality requirements, ethical standards, DCJS obligations, and established purchasing and internal-control procedures.
Participate in required meetings, training, quality improvement activities, and YMCA initiatives; perform other related duties as assigned.