Program Manager

Victory Programs Inc • Boston, MA

1d • Hybrid

About The Position

The Program Manager for Keys to Home oversees the daily operations, supervision, and program development of the Keys to Home housing search, stabilization, and supportive services teams. This role ensures high-quality, trauma-informed, harm-reduction-based service delivery and supports staff providing housing search, housing stabilization, eviction prevention, and rental assistance services to clients. The Program Manager maintains a streamlined referral and enrollment system; ensures accurate data collection and reporting; supports funder compliance; builds strong external partnerships; and plays a key leadership role in program expansion and community engagement. The Program Manager provides direct supervision to Housing Case Managers, and Northeastern Co-op students.

Requirements

• Bachelor’s degree or equivalent experience.
• Minimum 2 years of supervisory experience.
• Experience in housing search, stabilization, case management, or rental assistance programs.
• Strong understanding of affordable housing systems and homelessness response systems.
• Competency working across diverse populations.
• Strong administrative and organizational skills; proficiency in Microsoft Office, Google Suite, and EHR systems.
• CPR certification and TB screening upon hire.
• 3 professional references with at least 2 being from a supervisor or manager.

Nice To Haves

• Experience with HIV/AIDS services, harm reduction, substance use, mental health, or LGBTQIA+ communities.
• Experience designing and facilitating trainings.
• Experience with TBRA, HOPWA, MOH, or state/federal housing programs.

Responsibilities

• Supervise full-time housing case managers, and Northeastern Co-op students.
• Provide weekly supervision, performance feedback, coaching, and professional development opportunities.
• Support staff in delivering high-quality, trauma-informed, harm-reduction and housing-first aligned services.
• Monitor staff caseload assignments to ensure timely follow-up and equitable distribution of work.
• Facilitate/participate in weekly Keys to Home team meetings and referral/support line staff meetings.
• Coordinate onboarding, training, and procedural guidance for all program staff and co-op students.
• Ensure referral, intake, and enrollment processes are consistently followed.
• Ensure Housing Case Manager staff maintain accurate eHana documentation, complete data entry by program deadlines, and update client tracking regularly.
• Attend VPI meetings, community meetings, and funder partner meetings.
• Support outreach efforts and contribute to expansion of Keys to Home program visibility in the community.
• Ensure VPI policies, safety procedures, confidentiality requirements, and agency standards are followed.
• Ensure clients receive comprehensive assistance across all phases of housing search, stabilization, and eviction prevention.
• Monitor quality of services to ensure alignment with housing-first, trauma-informed, and harm-reduction frameworks.
• Support problem-solving on complex cases, legal referrals, landlord issues, housing navigation, and barriers to housing stability.
• Maintain relationships with CHAMP, Metro Housing Boston, BHCHP, housing authorities, landlords, and community partners.
• Use data to evaluate program performance and client outcomes; collaborate with the Data Team on dashboards and reporting tools.
• Support preparation of funder reports, work plans, monitoring visits, and audits.
• Maintain accurate and compliant records for budgets, program activities, and service delivery.
• Participate in quality improvement activities and implement program changes as needed.
• Build and strengthen partnerships with property managers, housing authorities, supportive service providers, medical and behavioral health partners.
• Participate in cross-department meetings to promote service integration.
• Maintain relationships with community resources and expand housing networks.
• Hire, train, supervise, and evaluate each Co-op student every term.
• Review Co-op communications, documentation, and workload.
• Track caseloads and ensure Co-ops receive appropriate tasks and support.
• Attend required meetings, trainings, and agency events.
• Support agency advocacy efforts and community initiatives.
• Perform additional duties and special projects as assigned.

Benefits

• 75% health and 25% dental employer premium contribution
• 100% employer paid disability and life insurance
• Generous paid time off package including vacation, sick, and personal time as well as holidays
• 4 personal days
• 160 sick hours
• 10 holidays
• 3 1/2 weeks of vacation

What This Job Offers

• Job Type: Full-time
• Career Level: Manager