Program Manager

ISA Cybersecurity•Toronto, ON

10d•CA$120,000 - CA$140,000•Remote

About The Position

As a Program Manager, you will be responsible for overseeing the PMO’s operations and driving continuous improvement across project management processes, procedures, and templates. You will lead the PMO unit, manage a portfolio of strategic projects from initiation through closure, and serve as the first point of escalation for PMO-related issues. This role requires a strong combination of leadership, operational discipline, and client focus to ensure project success and organizational effectiveness.

Requirements

7+ years of progressive program management experience, preferably in a cybersecurity or managed services environment
Project Management Professional (PMP) certification or equivalent required; CSM (Certified Scrum Master) certification is an asset
Degree in project management, business administration, or a related field
Strong negotiation skills to negotiate resources, changes, issues, budgets, and timelines
Solid understanding of PMI project management best practices and methodologies
Effective communication, in both oral and written formats, with exceptional ability to build professional relationships
Detail and results-oriented with a high willingness and motivation to learn
Excellent organization and time management skills resulting in efficient execution of tasks
Demonstrated ability to prioritize conflicting priorities to meet objectives
Demonstrated experience managing or leading a team, with the ability to mentor, motivate, and develop project management talent
Cybersecurity industry knowledge and/or experience is strongly preferred

Responsibilities

Develop, maintain, and continuously improve PMO processes, procedures, and templates to drive consistency and best practices across the team
Manage projects from initiation through closure, ensuring adherence to scope, budget, and timelines while maintaining high standards of customer satisfaction. Target billable utilization of 40-50%
Develop and optimize quarterly PS/PMO efficiency reports for senior leadership covering project health, CSAT, revenue forecast, gaps, and opportunities for improvement
Accountable for leading, providing updates and reporting on internal initiatives
Assign incoming projects to team members and oversee project set-up in Business Central, including invoicing and forecast projections
Proactively flag project risks and escalate yellow or red-status projects to leadership for discussion and resolution
Support month-end project tracking, revenue recognition, and reconciliation
Maintain accurate and timely time tracking for project resources to support forecasting and month-end processes
Support resource forecasting, including soft and hard bookings, and support with scheduling visibility and planning
Serve as the first line of PMO escalation for project process adherence and client escalations
Manage relationships with clients and internal stakeholders, ensuring clear communication and expectation management throughout the program lifecycle
Translate strategic goals into detailed workplans, ensuring teams have clear direction and prioritized tasks

Benefits

Flexible sick and personal days for all employees
Generous health plan with enhanced mental health resources and programs
Professional development opportunities and education reimbursement up to $2,000 annually for all employees
Maternity and parental leave top-up
Employee referral bonus of $2,000
Competitive salaries complemented with RRSP matching and bonus programs
Distance remote working policy
LinkedIn Learning access for all team members
Service anniversary recognition and generous five-year milestone service awards
President’s Club recognizing special achievement awards: Team Member of the Year for Sales, CIOC and Cyber Services, the Rich Uhrich Founder’s Award that is nominated on by all employees and four President’s Awards (Risk Taker, Lost Without You, Money Maker and On the Rise)
Spot rewards providing opportunities for instant peer recognition