Program Manager

JLL•Juncos, PR

7d•$95,000 - $102,000•Onsite

About The Position

JLL is seeking an experienced Program Manager to lead their Environmental Facilities Services Program within a GMP pharmaceutical manufacturing environment. This role requires a blend of strategic program management and compliance oversight to ensure the facility adheres to the highest standards and regulatory requirements critical for pharmaceutical manufacturing operations.

Requirements

Bachelor's degree in Sciences, Engineering, Business Administration, or related field.
Minimum 7 years of program management experience in pharmaceutical, biotechnology, or regulated manufacturing environments.
Strong understanding of FDA cGMP regulations and pharmaceutical manufacturing requirements.
Experience with quality management systems and compliance frameworks.
Knowledge of facilities management, maintenance operations, and pharmaceutical manufacturing processes.
Proven ability to manage vendor relationships and service provider contracts.
Experience developing and implementing SOPs, training programs, and quality documentation.
Excellent verbal and written communication skills with ability to interface at all organizational levels.
Experience managing client relationships in pharmaceutical or regulated industries.
Proven ability to present complex information to executive leadership and regulatory personnel.
Proficiency in Microsoft Office Suite (Project, Excel, PowerPoint, Word).
Strong analytical skills with ability to interpret performance data and metrics.
Candidates must be authorized to work in the United States without sponsorship.

Nice To Haves

Experience with FDA inspections, regulatory audits, and compliance investigations.
Understanding of sterile manufacturing environments and cleanroom operations.
Background in Lean Manufacturing, Six Sigma, or other continuous improvement methodologies.
Experience leading organizational change management initiatives.

Responsibilities

Accountable for the overall success, performance, and compliance of the Environmental Facilities Services Program.
Drive a strong client-focused mindset, ensuring high levels of customer satisfaction, responsiveness, and service delivery.
Monitor, track, and report key performance indicators (KPIs), service levels, and operational metrics to ensure program effectiveness.
Manage program budget, forecasting, cost controls, and financial performance in alignment with operational objectives.
Partner with client stakeholders to negotiate changes in service levels, contract scope, and special service requests as business needs evolve.
Ensure all program activities are executed in compliance with contractual obligations, site procedures, and applicable regulatory requirements.
Create program frameworks that meet client goals and regulatory requirements.
Build strong relationships with client teams and stakeholders at all levels.
Serve as main point of contact for program-related issues and updates.
Maintain client confidence through clear communication and forward planning.
Lead the design and implementation of program knowledge transfer efforts that improve operations.
Lead audit processes and follow-up activities as needed.
Collaborate with client quality teams to follow all procedures and standards.
Ensure work is properly documented according to industry requirements.
Work with account teams to share knowledge, successes, and best practices.