Program Manager - Talent Management

Berkadia Commercial Mortgage•Ambler, PA

About The Position

The Program Manager, Talent Management implements and manages talent initiatives within the People Team’s established strategy. Initiatives span performance management, succession planning, leadership development, talent reviews, skills and job architecture, and workforce planning. The role builds an understanding of business operations and collaborates with HR and business leaders to support talent strategies and deliver solutions aligned with employee development and business needs. The Program Manager coordinates delivery, prepares resources, measures progress, and recommends practical improvements based on market research.

Requirements

3–5 years of experience in Talent Management, Human Resources, Learning & Development, Organizational Development, HR Operations, Recruiting Operations, or related fields.
Strong project coordination, stakeholder communication, and follow-through skills, including managing deadlines and preparing resources and progress updates.
Ability to interpret project data, prepare reports, and handle confidential information.
Experience supporting HR systems or talent-process testing and reporting.

Nice To Haves

Familiarity with Workday.

Responsibilities

Manage assigned projects from planning through implementation and follow-up, maintaining calendars, milestones, dependencies, deliverables, and risk logs within established governance.
Coordinate HR, Talent Business Partners, and business stakeholders across interdependent Talent Management and Learning & Development activities; prepare decision updates, escalate issues, and track commitments.
Maintain playbooks, templates, and operating routines that support consistent delivery across businesses, functions, and regions; recommend improvements for approval.
Coordinate goal setting, ongoing feedback, mid-year and year-end performance reviews, and manager and employee enablement; track timelines, completion, and escalations.
Partner with Talent Business Partners, HR, People Team Operations, Legal, and business stakeholders on performance-process requirements, system readiness, communications, resources, and adoption.
Maintain performance-management guides, toolkits, and FAQs; use feedback and process data to recommend improvements to usability, development, accountability, and business alignment.
Maintain approved job families, role profiles, competencies, skills, and proficiency levels; coordinate expert inputs, business validation, documentation, and approval of framework changes.
Compile and validate workforce and skills data, dashboards, and scenario-planning materials to support leader assessment of capability gaps, staffing needs, talent risks, and readiness.
Partner with Talent Business Partners, People Team Operations, Finance, technology teams, and business stakeholders on data quality, reviews, and sustainable processes across functions and regions.
Coordinate succession planning and talent reviews for critical roles and priority populations under program-owner direction, including schedules, leader preparation, profiles, materials, and calibration sessions.
Capture decisions and track owners, commitments, succession risks, pipeline strength, readiness, and development priorities, using program-owner inputs and appropriate confidentiality and access controls.
Partner with Leadership Development, Talent Business Partners, and business stakeholders to document development plans, coordinate experiences, and follow through on agreed actions.
Coordinate stakeholders, communications, leader and employee resources, and training to support talent project delivery, change management, and adoption.
Assist People Team Operations and technology teams with Workday setup, testing, workflow validation, reporting, system updates, data requirements, and access-control reviews; handle talent information accurately and discreetly.
Track execution, adoption, quality, experience, and outcomes; report participation, completion, feedback, and risks, validating broader insights with talent and analytics specialists.
Facilitate retrospectives, recommend delivery improvements, and implement and measure approved changes.
Perform other duties as assigned.