Program Manager

One Federal Solution • New London, CT

15d • Onsite

About The Position

One Federal Solution (OFS) is seeking an experienced Program Manager to support a Federal Government client in New London, Connecticut. The Program Manager will serve as the senior contractor manager, responsible for day-to-day operational leadership, workforce supervision, quality control, contract administration, and coordination with Government stakeholders. The role calls for significant leadership experience in a museum, cultural institution, public attraction, or similar nonprofit environment, including experience managing personnel, budgets, operational performance, and public-facing programs. This position is tied to a future business opportunity.

Requirements

• Bachelor’s or master’s degree in Museum Studies, Art History, Business Administration, Public Administration, or a related field.
• Seven or more years of progressively responsible leadership experience in a museum, cultural institution, public attraction, or similar nonprofit environment.
• At least three years of experience managing budgets and personnel.
• Demonstrated experience with personnel and performance management.
• Familiarity with museum or comparable institutional operations, including registration, collections care, exhibition production, and facility management.
• Experience planning and monitoring complex operating budgets and labor expenditures.
• Experience with recruitment, workforce management, and employee performance.
• Demonstrated ability to translate strategic objectives into actionable work plans and KPIs.
• Strong leadership, communication, organizational, and stakeholder-management skills.
• Must be able to successfully complete required Federal background and suitability screening.

Nice To Haves

• Experience managing museum operations or similar public-facing cultural institutions.
• Experience with crisis and operational risk management.
• Experience implementing modern museum technologies, collection management systems, or digital visitor engagement tools.
• Strong interpersonal skills with the ability to coordinate across creative, administrative, operational, and technical teams.

Responsibilities

• Provide day-to-day leadership and oversight of contractor personnel and operational support activities.
• Direct and supervise personnel supporting administration, visitor services, volunteer coordination, education, IT/AV, exhibit maintenance, and event support.
• Serve as the primary contractor liaison with Government stakeholders regarding performance and operational requirements.
• Manage staffing, scheduling, performance, and workforce coverage to support operational requirements.
• Manage contractor invoicing, staffing costs, performance records, and related contract administration activities.
• Develop, maintain, and implement Standard Operating Procedures (SOPs) for contractor-supported functions.
• Support property accountability and inventory activities.
• Participate in transition meetings, performance reviews, and other Government meetings.
• Monitor operational performance and support the development and tracking of performance measures and KPIs.
• Support risk management, issue resolution, and operational continuity.
• Foster effective communication and collaboration across operational, administrative, technical, and public-facing teams.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager