Program Manager

Trupanion•Seattle, WA

20d•$115,000 - $125,000•Hybrid

About The Position

The Technology Program Manager is responsible for successfully delivering complex technology programs made up of multiple related projects and workstreams. Working with business partners, project managers, vendors, and technology functions, the role provides program-level leadership, governance, integrated planning, and coordination so that projects collectively achieve program and organizational objectives. The position is open to candidates in the Seattle, Washington area and follows a hybrid remote/in-office schedule, with at least three days per week in the company’s casual, pet-friendly office. The role is in the Information Technology department. The base salary range is $115,000–$125,000 USD per year on a full-time schedule; employees may also be eligible for monthly bonuses and receive Restricted Stock Units through new-hire grants that vest over four years.

Requirements

Bachelor’s degree in business, Management Information Systems, or a related field, or equivalent work experience.
At least 6 years of project or program management experience in a professional technology environment, including responsibility for complex cross-functional initiatives.
Hands-on experience with SDLC and implementation methodologies, including Agile and Waterfall.
Proficiency with PMO collaboration tools such as Planview, Microsoft Project, or Portfolio for Jira.
Business operations experience, analytical and critical-thinking skills, and attention to detail.
Ability to drive teamwork, communication, collaboration, and commitment across disparate groups with competing priorities.
Excellent verbal and written communication skills, with the ability to adapt communication style for technical and non-technical audiences.
Comfort exercising judgment and using analytical skills in ambiguous situations.
Ability to work with people from different disciplines and with varying degrees of technical experience.
Organizational, prioritization, and time-management skills.
Ability to work with minimal supervision.
Strong collaborative skills and ability to communicate effectively with technical teams and non-technical business users and leaders.
Ability to learn quickly, adapt to a changing environment, and proactively seek information when necessary.
Passion for and desire to delight the customer.
Creative problem-solving, organization, attention to detail, flexibility, and adaptability.
Experience monitoring and managing vendor performance.
Must be authorized to work for any employer in the United States; visa sponsorship is not available.

Nice To Haves

PMP, PgMP, Scrum, SAFe, or similar certification.

Responsibilities

Lead corporate-wide IT programs consisting of multiple related projects and workstreams.
Define program objectives, scope, priorities, roadmaps, governance, milestones, and success measures.
Create and maintain integrated schedules across projects and track cross-project dependencies.
Assess how individual projects affect the program and escalate issues and risks to the appropriate level.
Coordinate project managers, business stakeholders, vendors, contractors, and technology resources to support program execution.
Establish program-level risk, issue, dependency, decision, and change-management practices, and resolve cross-project blockers.
Provide leadership and mentoring to project team managers, foster a positive team environment, and provide direction in ambiguous situations.
Use negotiation, influence, and creativity to resolve conflicts involving scope, schedule, costs or budget, risks, dependencies, and resources.
Establish program status reporting and provide consolidated visibility into milestones, dependencies, risks, issues, decisions, resources, and overall program health.
Coordinate third-party vendor activities and monitor vendor performance across program workstreams.
Partner with cross-functional teams to ensure organizational change readiness.