Program Manager

Monarch • Southern Pines, NC

8d

About The Position

The Program Manager provides supervision and guidance to staff and the individuals they support, promoting quality of life through services that help individuals achieve personal dreams and goals. The position serves as the Qualified Professional for assigned people and programs. Work is scheduled Monday through Friday, 8:00 a.m. to 5:00 p.m., for 40 hours per week. Driving and travel may be required, and the role participates in on-call coverage.

The Program Manager assesses support needs, evaluates person-centered plans and progress, coordinates with other providers and natural supports, and helps develop plans that use community resources when possible. The role oversees service eligibility and authorizations, clinical documentation, staff training and supervision, records, reporting, safety, incident response, and compliance with agency policies and applicable laws and regulations. The Program Manager may also assist with hiring, discipline, termination, training, and performance reviews.

Requirements

• Bachelor’s degree required, dependent upon experience.
• Valid U.S. driver’s license.
• Qualified Professional (QP) qualification under 10A NCAC 27G .0104; applicable experience depends on degree: non-human-services bachelor’s degree plus 4 years full-time or 8 years part-time applicable experience; human-services bachelor’s degree plus 2 years full-time or 4 years part-time applicable experience; or human-services master’s degree plus 1 year full-time or 2 years part-time applicable experience.
• 1–4 years of experience working with children or adults, depending on population served and education, with a mental health diagnosis or an intellectual/developmental disability.
• Experience working directly with individuals with intellectual and developmental disabilities in residential, community, or day program settings is listed as 3 years and not required.
• Management experience is listed as 2 years and not required.

Responsibilities

• Provide initial and ongoing assessments; evaluate person-centered plans and progress; participate in team meetings; and facilitate development of person-centered plans.
• Identify ways to provide services using existing community resources whenever possible.
• Use person-centered approaches and positive approach strategies in interactions, and integrate strategies into program plans.
• Ensure service requests reflect eligibility, continued-stay, and discharge criteria; ensure supports align with person-centered plans and individual needs and are fiscally viable.
• Initiate and maintain clinical authorizations and related systems, manage timeframes and audits, address issues affecting authorization approval or billing, and review clinical documentation for service requirements.
• Ensure staff are trained on plans and related programs and understand plan components, including applicable privileging requirements.
• Complete clinical supervision plans and monitor staff performance through observation of day-to-day activities across shifts and unannounced visits.
• Ensure required and requested reports and documentation are completed; maintain records; and coordinate daily, monthly, quarterly, and annual documentation in the EHR and/or medical record.
• Communicate effectively with individuals, staff, coworkers, supervisors, stakeholders, and people important to those receiving services.
• Assist with hiring, discipline, termination, training, and performance appraisals as appropriate; coordinate employee development and corrective action with the Administrative Services Manager or other appropriate personnel; and inform the Director of Program Operations when necessary.
• Respond promptly and effectively to incidents in accordance with agency policies and procedures.
• Maintain a safe working environment for employees and people receiving services.
• Know emergency procedures, including preventative and crisis services, and schedule and participate in on-call coverage.
• Comply with agency policies and procedures and applicable state and federal statutes and regulations.
• Perform other relevant responsibilities assigned by the supervisor.
• Drive and travel as required.

Benefits

• Competitive and flexible total rewards package, with eligible employees potentially having access to comprehensive health coverage, retirement plans, professional development support, and other perks.
• Comprehensive, competitive benefits package for full-time and part-time team members and their families.
• Opportunities for professional growth and promotion from within.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager