Program Manager

Consumer Direct Care Network • Arlington, TX

15d • Remote/Hybrid

About The Position

The Program Manager manages daily operations of Consumer Direct Care Network programs to support company strategic anchors and thematic goals. Successful candidates will promote cohesiveness in the office environment. Consumer Direct Care Network specializes in home and community-based services that assist older adults and individuals of all ages with disabilities and impairments to continue to live their lives independently in their own homes and communities. We provide coordinated service delivery in 14 states. Our services span from financial management services and support brokerage to traditional agency in-home care and caregiving to behavioral health. We have extensive experience with Medicaid, Medicare, private insurance, and with supporting people who pay for their own care.

Requirements

• Bachelor’s Degree in related field preferred
• 4 years leadership experience preferred
• Combination of education and experience
• Ability to work flexible and/or extended hours, if needed, to meet the job requirements.

Nice To Haves

• Bilingual preferred in various locations

Responsibilities

• Manage compliance with Federal/State Regulations and Managed Care Organization (MCO) program rules
• Manage daily intake and referral processes, local payroll processes, and AR processes to ensure positive business growth and development
• Manage the provision of continuous excellent service to clients, employees, and 3rd party organizations including MCOs
• Manage staff training and provide organizational leadership
• Improve the economic standing of the program
• Promote cohesiveness in the office environment
• Manage day-to-day operations and client advocacy
• Collaborate with stakeholders regarding delivery of services
• Manage program score card, dashboard, and key performance indicators
• Comfortable with public speaking
• Communicate effectively
• Manage compliance with applicable legal requirements, standards, policies, and procedures
• Manage advanced reporting
• Demonstrate dependability
• Demonstrate effective problem-solving and decision-making skills
• Exhibit computer efficiency
• Manage complex service programs and special projects
• Identify and implement process improvement efforts
• Manage special projects including, but not limited to: Annual review of policy and procedures, Annual review of standard operating procedures, Annual satisfaction survey, Large-scale enrollments and transitions as needed
• Maintain necessary skills and knowledge to coordinate workflow
• Manage marketing of services to referral sources
• Participate in, and assign, professional development and training activities
• Prioritize and multitask effectively
• Provide excellent customer service to internal and external clients
• Recruit, hire, train, and supervise employees
• Represent company at stakeholder meetings, health fairs, and provider fairs
• Manage deliverables and ensure timely completion of projects
• Travel within the assigned geographic area as required
• Manage client enrollment, assessments, and supervisory visits
• Manage the development of the service/support plan and budgets
• Manage Customer Relationship Management (CRM) database to ensure it is updated accurately and in a timely manner
• Manage payroll, authorization, and AR operations for the program
• Other duties as assigned

Benefits

• Medical, Dental, and Vision Insurance
• Vacation accrued at 3.07 hours per pay period to use when accrued
• Two Paid Floating Holidays
• Nine Paid Federal Holidays
• Paid Safe Sick Time accrued at 1 hour per 30 worked to use when accrued
• Instant Earnings Option
• 401(k) Retirement plan & discretionary company match
• Company-Paid Life Insurance
• Supplemental Life, Accident, Critical Illness, and Hospital benefits
• Short and Long-Term Disability
• Paid Parental Leave
• Flexible Spending Account
• Employee Assistance Program
• Pet Insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Manager