Program Manager
Federal Express Corporation•Memphis, TN
•Hybrid
About The Position
The Program Manager researches, plans, leads, develops and implements programs related to sales, quality, customer experience, and various process improvement initiatives. This role provides day-to-day tactical support as well as overall program development, strategy and oversight. The Program Manager provides direction and interacts with various stakeholders and business partners including but not limited to Operations, Technology, Marketing, and team members from other FedEx operating companies.
Requirements
- Bachelor’s Degree or equivalent experience
- 5+ years’ experience in Program Management and/or execution
- Experience with Microsoft Office, including Word, Excel, and PowerPoint
- Strong process orientation necessary to understand project impact on existing and emerging sales processes.
Nice To Haves
- Experience with Microsoft Project and Business Objects preferred
- Experience with budget/cost development and management preferred
Responsibilities
- Direct and manage program development & implementation, business requirements, measurement metrics and customer experience enhancements
- Define project scope, goals and deliverables that support business goals in collaboration with cross-functional and cross-operating company teams
- Develop working plans and associated communication documents in collaboration with cross-functional and cross operating company teams
- Manage quality data and metrics collection, reporting and related actives
- Use metrics to identify issues, make decisions and track improvements
- Present project updates and status to various stakeholders including Executive Management
- Assist Learning and Development in facilitating design and deployment of commercial training programs
- Plan and engage various partners when necessary, including: Global Operations Support, Network Operations, Technology, Marketing and Sales Effectiveness
- Communicate with executive management and field management on project status, risks, opportunities, etc.
- Prepare high-level business presentations using MS PowerPoint, including use of relevant data as appropriate
- Interact with and direct third-party vendors
- Develop and document business requirements, including possible system applications
- Deliver detailed procedures to support programs
- All other duties as needed or required
Benefits
- Comprehensive benefits
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
