Program Manager

Zayo Group

14d•$68,100 - $104,700

About The Position

The Program Manager supports a customer program and serves as a national Project Delivery liaison, identifying best practices, driving consistency across regions, and coordinating communication nationally and across areas. The role applies project management principles to align the customer’s regional goals with company goals and proactively identifies opportunities to streamline processes and meet or exceed customer expectations. The Program Manager translates and communicates negotiated service agreements to ensure consistent implementation across regions, helps establish national customer reporting, and provides guidance to the Customer Project Delivery team. The position also supports deployment planning, financial and resource evaluations, process improvement, training, and system enhancement coordination. Applicants must be currently authorized to work in the United States on a full-time basis. Employer-sponsored work authorization is not available for this position.

Requirements

Five to seven years of wireless experience, including significant program management, project management, and construction management experience.
Exceptional oral and written communication skills, including the ability to present to executive-level audiences.
Experience with financial evaluations for forecasts, justifications, and recommendations.
Expert knowledge of network deployment and implementation.
Expert knowledge of Business Process Management and Project Management Tools.
Strong computer skills.
Must be currently authorized to work in the United States on a full-time basis; employer-sponsored work authorization is not available.

Nice To Haves

Bachelor’s degree in Business or commensurate experience preferred.

Responsibilities

Serve in a strategic Program Management role for the customer.
Identify, communicate, and track the customer’s monthly deployment pipeline and budgetary review.
Translate the customer contract as it is rolled out to Customer Project Delivery.
Monitor and facilitate improvements to regional project management techniques, including forecasting, deployment reporting, project management tool usage, and efficiency.
Provide ongoing resource, workload, and financial evaluations, along with recommendations, justifications, and forecasts.
Evaluate internal and external deployment meeting formats to streamline and prioritize information and improve meeting efficiency and value.
Partner with multiple lines of business to develop best practices and ensure consistent implementation of customer process changes.
Serve as a training resource for Customer Program staff and establish the Customer Program SharePoint site as a central resource for processes.
Serve as liaison for system enhancements, facilitating the tracking and prioritization of system enhancement requirements.