Program Manager
About The Position
The Program Manager is a key site leader who supports high-quality program execution, staff coaching, member engagement, volunteer coordination, and day-to-day operational excellence. Working with the Unit Director or General Manager, this role helps maintain a safe, engaging, and well-organized Club environment, supports staff development, and promotes consistent implementation of organizational standards. During program hours, the Program Manager provides visible leadership by supervising activities, coaching staff, observing member engagement, supporting volunteers, and addressing operational needs. The role works 23–25 hours per week on a consistent Monday–Friday schedule unless otherwise approved. Typical hours are 1:30 PM–6:00 PM Monday, Tuesday, Thursday, and Friday, and 12:30 PM–6:00 PM on Wednesdays and minimum days. The position requires a minimum of 48 college units; a bachelor's degree is preferred. Candidates must have at least one year of experience working with youth, be authorized to work in the United States, and maintain valid TB clearance in accordance with organizational requirements. CPR and First Aid certification are preferred or may be facilitated upon hire. Employees must complete required child-safety training and pass the organization's background screening.
Requirements
- Minimum of 48 college units.
- At least one year of experience working with youth.
- Strong organizational, communication, and relationship-building skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Strong problem-solving and decision-making skills.
- Proficiency in Office 365 and organizational systems.
- Ability to establish priorities and meet deadlines.
- Must report suspected child abuse in accordance with California law.
- Must be authorized to work in the United States.
- Valid TB clearance in accordance with organizational requirements.
- Must complete the organization's required four-point background check before hire and during employment.
- Must accommodate a consistent Monday–Friday schedule unless otherwise approved, with the stated afternoon hours.
Nice To Haves
- Bachelor's degree preferred.
- Previous leadership, supervisory, or coaching experience preferred.
- CPR and First Aid certification preferred or facilitated upon hire.
Responsibilities
- Contribute to a physically and emotionally safe environment by implementing and monitoring safety practices, policies, and procedures.
- Promote safety accountability through observation, adherence to safety rules, and proactive communication with members, parents, peers, and leadership.
- Maintain Mandated Reporter training and complete annual Child Abuse Prevention training.
- Learn and follow school district emergency response procedures and ensure emergency preparedness protocols, drills, and communication practices are consistently carried out across school sites.
- Actively supervise programming and observe staff interactions, member engagement, transitions, and program delivery.
- Provide real-time coaching, feedback, and support to staff; model effective youth development and positive behavior management practices.
- Monitor organizational program standards, identify opportunities to improve program quality and member experience, and assist with quality improvement plans and organizational initiatives.
- Support consistent program execution across all program areas.
- Support onboarding and training of new staff, reinforce organizational expectations and procedures, and provide ongoing coaching and mentorship.
- Share observations and recommendations with the Unit Director or General Manager; support staff development plans and performance goals.
- Model professionalism, accountability, and a positive culture; assist with staff coverage and program support as needed.
- Recruit, onboard, train, and support volunteers; ensure they complete required screening and onboarding.
- Coordinate volunteer assignments and schedules, track volunteer hours and impact metrics, cultivate relationships, support recognition efforts, and integrate volunteers into Club operations.
- Build positive relationships with parents and guardians, communicate with families, address concerns professionally and promptly, and partner with families to support youth outcomes.
- Help create a welcoming and inclusive Club environment and serve as an approachable leader during program hours.
- Complete assigned reports, attendance records, operational tasks, facility checklists, documentation, and records accurately and on time.
- Monitor daily attendance and member participation trends; support staffing, scheduling, and operational processes; escalate concerns appropriately.
- Support organizational systems and procedures, membership recruitment and retention, and member engagement strategies.
- Build strong relationships with youth, serve as a positive role model, and help create an engaging and welcoming member experience.
- Demonstrate initiative, adaptability, accountability, professionalism, integrity, collaboration, and continuous improvement.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Part-time
Career Level
Manager
Education Level
Associate degree
