Information Technology_USA - USA_Program Manager
About The Position
We are seeking an experienced Program Manager with a strong background in Information Technology and a minimum of 10 years of direct program management experience, totaling 18 years of professional experience. This role will focus on the multi-site global deployment of MES (Manufacturing Execution Systems) solutions within the CPG industry. The ideal candidate will have hands-on MES experience, preferably with GE Proficy MES, and a solid understanding of SQL, Historian, OPC, and OT ERP integrations. This position requires proven global customer-facing ownership, including executive updates, steering committee management, contract/SOW governance, and benefit realization. A strong command of customer KPI frameworks (OEE, schedule adherence, MTTR) and delivery metrics (SLA, Defects, CSAT) is essential. The role involves program execution using Waterfall, Agile SAFe, stage gate methodologies, Azure DevOps, and DevOps CICD concepts. A solid understanding of Manufacturing Operations Management and shop floor systems integration with MES is also required. The Program Manager will be responsible for planning and tracking budgets, SOWs, invoices, and change orders, as well as resource utilization. They will serve as the single point of contact for the customer for the overall engagement and will run weekly/monthly governance meetings covering RAG status, KPI performance, risks/issues/decisions (RAID), and benefits tracking. The role also includes creating and maintaining the Program Charter, Operating Model, RACI, and Governance Calendar, and defining, baselining, and tracking customer KPIs and TCS delivery strategy metrics.
Requirements
- 10+ years of Program Management experience.
- 18 years of total professional experience.
- CPG Program Management skills.
- Experience with multi-site global deployment of MES solutions.
- Hands-on MES experience (Pref. GE Proficy MES).
- Experience with SQL, Historian, OPC, OT ERP integrations.
- Proven global customer-facing ownership.
- Experience with executive updates and steering committees.
- Experience with contract/SOW governance.
- Experience with benefit realization.
- Strong command of customer KPI frameworks (OEE, schedule adherence, MTTR).
- Strong command of delivery metrics (SLA, Defects, CSAT).
- Program execution using Water Fall, Agile SAFe, stage gate.
- Experience with Azure DevOps.
- Understanding of DevOps CICD concepts.
- Solid understanding of Manufacturing Operations Management.
- Experience with shop floor systems integration with MES.
- Ability to plan and track budgets, SOWs, invoices, and change orders.
- Ability to track resource utilization.
- Ability to act as Single point of contact for the customer.
- Experience running weekly/monthly Governance meetings (RAG status, KPI performance, RAID, benefits tracking).
- Ability to create and maintain Program Charter, Operating Model, RACI, and Governance Calendar.
- Ability to define, baseline, and track customer KPIs and TCS delivery strategy metrics.
Nice To Haves
- Pref. GE Proficy MES experience.
Responsibilities
- Manage multi-site global deployment of MES solutions.
- Provide hands-on MES experience (Pref. GE Proficy MES) with SQL, Historian, OPC, OT ERP integrations.
- Demonstrate global customer-facing ownership, including executive updates and steering committees.
- Manage contract/SOW governance and benefit realization.
- Utilize customer KPI frameworks (OEE, schedule adherence, MTTR) and delivery metrics (SLA, Defects, CSAT).
- Execute programs using Waterfall, Agile SAFe, stage gate, Azure DevOps, and DevOps CICD concepts.
- Understand Manufacturing Operations Management with shop floor systems integration with MES.
- Plan and track budgets, SOWs, invoices, and change orders.
- Track resource utilization.
- Act as Single point of contact for the customer for the overall engagement.
- Run weekly/monthly Governance RAG status, KPI performance, risks/issues/decisions (RAID), and benefits tracking.
- Create and maintain Program Charter, Operating Model, RACI, and Governance Calendar.
- Define, baseline, and track customer KPIs and TCS delivery strategy metrics (SLA compliance, defects leakage, MTTR/MTBF, schedule/effort variance, utilization, attrition, automation benefits, Mfg. led AI initiatives, CSAT, compliance audit scores).
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
