Program Manager - Day Habilitation - Department 770

Bridgewell • Danvers, MA

10d

About The Position

The Program Manager oversees the daily operation of a Day Habilitation program for people with disabilities. The role supervises staff, including hiring, discipline, training, and coordination of activities to meet program objectives, and oversees services for program members. The position works with clinical, nursing, residential, family, and external service-provider partners to coordinate and support the behavioral, medical, and other needs of the people served. It also manages staffing, program budgets, documentation, data collection, technology needs, and compliance with applicable standards and regulations.

The schedule is Monday through Friday, 8:00 a.m. to 4:00 p.m., for 40 hours per week. The role requires a valid U.S. driver's license and one year of driving experience, as well as the ability to drive a 12-passenger van and/or wheelchair van. Physical duties may include climbing stairs and assisting people with mobility, personal care, transfers, and other activities, including physical, behavioral, and medical interventions. Bridgewell may provide reasonable accommodations, subject to the needs of the people served and safety considerations.

Requirements

• Bachelor's degree in a health-related field and at least 2 years of relevant healthcare experience, including at least 1 year in a supervisory role in a relevant healthcare setting; alternatively, a high school diploma and at least 6 years of relevant healthcare experience, including 2 years in a demonstrated leadership capacity or at least 1 year in a supervisory role.
• Working experience understanding the clinical needs of the people served.
• Valid U.S. driver's license and at least 1 year of driving experience.
• Knowledge of Day Habilitation regulations and CARF standards.
• Knowledge of behavior management and human rights.
• Excellent organizational, problem-solving, and communication skills.
• Ability to lead and supervise staff to performance standards.
• Conflict resolution and problem-solving skills.
• Ability to work as a cohesive team member with interdisciplinary team members, including BCBAs and nursing staff.
• Ability to set priorities for self and team in alignment with departmental goals.
• Ability to delegate tasks, communicate expectations, and establish deadlines.
• Ability to coach and mentor team members to develop their skills and performance.
• Strong writing and verbal communication skills.
• Ability to encourage employee engagement and maintain an inclusive work environment.
• Strong computer skills, including data entry coordination, proficiency with Microsoft Office, and use of records management systems.
• Ability to obtain and maintain PPS, PABC Tier 1 and 2, medication administration, First Aid/CPR, and other certifications or training required by program needs and Bridgewell policies and procedures.
• Ability to drive a 12-passenger van and/or wheelchair van.
• Ability to meet the physical demands of the position, which may include climbing stairs and assisting people with mobility, personal care, transfers, and physical, behavioral, or medical interventions.
• Acceptable CORI results according to Bridgewell policy.

Responsibilities

• Maintain appropriate certifications and ensure staff maintain their required certifications.
• Provide leadership and foster a cohesive team environment.
• Oversee annual assessments to determine each person's skill level.
• Ensure documentation is completed on time and meets MassHealth regulations.
• Supervise and manage data collection.
• Assist the Clinical Team and staff with referrals and developing services at the Day Habilitation site.
• Maintain the program budget within allowed spending.
• Maintain collaborative relationships and communication with other service providers and DDS.
• Serve as a liaison among Day Services, Residential services, and families for individuals served.
• Maintain program sites according to DDS, MassHealth, CARF, and Agency standards.
• Ensure program staffing needs are met, including coordinating schedules, hiring staff, and arranging per-diem and agency relief staff as needed.
• Conduct monthly staff supervisions and team meetings; support, coach, mentor, and recognize staff.
• Provide timely performance evaluations, ensure performance standards are met, and address performance concerns with program management and Human Resources as appropriate.
• Ensure employees complete required certifications and training for Bridgewell and the program's funding sources.
• Collaborate with clinical and nursing teams and other service providers to coordinate the behavioral, medical, and other needs of people served, with clear communication and documentation.
• Manage program technology needs, including time and attendance, data management, and electronic health record systems; ensure information is tracked and raise system issues to IT or Payroll as appropriate.
• Protect the confidentiality of personal health information, records of people served, and related information in accordance with HIPAA and applicable state and federal mandates.
• Demonstrate Bridgewell's core values of dignity, respect, caring, integrity, safety, and wellness.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision benefits.
• Generous paid time off, including the employee's birthday.
• Collaborative work environment that values new insight and personal contributions.
• Training and development opportunities.
• Additional compensation for on-call rotations.
• Opportunities for professional development and growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager