Program Manager 2863

CTI Consulting•Buffalo, NY

28d

About The Position

The Program Manager is responsible for the coordinated management of multiple related projects and ongoing operations impacting three or more businesses or functions. This role requires familiarity with system scope and project objectives, as well as the role and responsibility of each team member, to effectively coordinate team activities. The scope of projects managed typically involves a budget of $5.0 million or more, with team sizes ranging from 30-50 FTE and project durations of 18-24 months. The Program Manager will oversee multiple high-priority projects for three or more lines of business or functions, involving moderately aggressive timelines, moderately defined scope, and major benefits and customization. The role also includes managing interfaces with 6 or more systems and integrating internal and external systems. The Program Manager typically manages a team of 5-15 directly and indirectly, and 50-100 on a project team basis.

Requirements

Bachelors degree and a minimum of 8 years proven project management experience, OR in lieu of a degree, A combined minimum of 12 years higher education and/or work experience, including a minimum of 8 years proven project management experience.
Proficiency with personal computers as well as pertinent software packages.
Strong knowledge of project management methodology.
Strong verbal and written communication skills, particularly an ability to negotiate, influence and gain consensus.
Regularly communicates verbally and in writing with executive management on status of initiatives, in a professional and understandable manner.
Excellent problem-solving skills.
Ability to work individually as well as a member of a team.
Self-motivated, results-driven and well-organized individual.
Ability to handle multiple tasks and work under time constraints in support of various assignments.
Ability to function professionally at many different levels (clients, management and peers).
Strong interpersonal skills necessary for business partner relationships within and outside the organization.
Ability to build mutual trust and encourage respect; open to diverse points of view.

Nice To Haves

Project Management Professional (PMP) certification.
Program Management Professional (PgMP) certification.
Masters degree.

Responsibilities

Manage multiple related projects and ongoing operations impacting three or more businesses or functions.
Ensure familiarity with scope and project objectives and establish clear roles and responsibilities for project team members.
Work with constituent project managers to monitor cost, schedule and technical performance.
Develop Project Plan, forecast and schedule.
Work with stakeholders to record detailed project requirements, constraints and assumptions to establish project deliverables, using requirement-gathering techniques (e.g. planning sessions, brainstorming, focus groups) and the project charter.
Ensure plans for assigned projects include work breakdown, project organization chart, cost/budget and communication, risk, quality and resource plans.
Ensure execution of tasks defined in the project plan to achieve the project goals.
Execute all parts of the project plan and manage the budget/forecast.
Monitor and control project work including change controls.
Measure project performance utilizing appropriate tools and techniques to monitor progress; identify and quantify variances, complete any required corrective actions, and communicate to all stakeholders.
Address program issues by identifying and selecting a course of action by taking into account program constraints and objectives to enable continued program success.
Implement approved actions and workarounds required to mitigate project risk events.
Improve project team performance by building team cohesiveness, leading, mentoring, training and motivating to facilitate cooperation, ensure project efficiency and boost morale.
Determine and coordinate sharing of resources among constituent projects for overall program benefit.
Understand and adhere to the Company's risk and regulatory standards, policies and controls in accordance with the Company's Risk Appetite.
Design, implement, maintain and enhance internal controls to mitigate risk on an ongoing basis.
Identify risk-related issues needing escalation to management.
Promote an environment that supports diversity and reflects the Bank brand.
Maintain internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
Complete other related duties as assigned.
Exercise usual authority of a manager concerning staffing, performance appraisals, promotions, salary recommendations, performance management and terminations.