Program Manager (Service Director)

Program Support Center • Rockville, MD

3d

About The Position

This position is a Program Manager (Service Director) with the Department of Health and Human Services, Program Support Center, headquartered in Rockville, Maryland. The role defines operational capabilities and policy requirements for current and near-term program needs, as well as long-range development of policies, procedures, and system services. It ensures that policies, proposals, and plans in technical areas are implemented effectively; directs and coordinates program management, procedures, and work assignments; and continually assesses program effectiveness and how well the program meets user needs.

Requirements

• U.S. citizenship.
• Meet applicable time-in-grade restrictions by the announcement closing date.
• Successfully complete a background security investigation and receive favorable adjudication.
• Receive a negative pre-employment drug test result; the position is subject to random, reasonable-suspicion, and post-accident drug testing after hiring.
• At least one year of specialized experience equivalent to GS-14 in the Federal service, including all of the following: directing and overseeing mail operations, logistics management, supply distribution, storage management, and asset-accountability programs; managing asset tracking and parcel-accountability processes to improve accuracy and efficiency; overseeing administrative operations, including human resources, contracting and procurement, and budget and fiscal management; and providing leadership with recommendations to improve operations, workload management, and business processes.
• For experience documentation, provide specific duties, exact employment dates, and hours worked per week if part-time; applicable supporting documentation is required for experience outside the official series and grade level.

Responsibilities

• Define operational capabilities and policy requirements to meet current and near-term needs and project long-range requirements for policies, procedures, and system services.
• Ensure policies, proposals, and plans in technical areas are accurately and effectively implemented.
• Direct, coordinate, and oversee program management, procedures, and work assignments.
• Continuously assess program-area effectiveness in carrying out its mission and meeting the needs of its users.

Benefits

• Federal employee benefits package; eligibility depends on position type and employment status. Specific benefits are not detailed.
• Incentives may be authorized, subject to factors including available funding. Possible incentives include moving expenses, recruitment or relocation incentives, student loan repayment, superior qualifications appointment, and creditable service for annual leave based on prior non-federal work or uniformed military service.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed