Program Manager

University of South Florida•Saint Petersburg, FL

13h

About The Position

The Program Manager in the Office of Student Outreach and Support (SOS) sustains the operations of SOS and the Student of Concern Assistance Team (SOCAT), serving as a key coordinator for the university’s Care referral system and non-clinical student support. The role assesses and manages students of concern across a range of risk levels by identifying needs, developing intervention plans, and helping undergraduate and graduate students navigate academic, social, and personal challenges. Support includes guidance on university resources, connections to community services, medical care coordination, hospitalization discharge planning, and campus-wide support and response when needed. The position plans, organizes, and evaluates SOS campus intervention efforts. It also manages SOS program operations, evaluates program outcomes, coordinates activities with other student services and instructional programs, and serves on relevant university committees.

Requirements

Bachelor's degree and two years of experience in a student affairs position, or a Master's degree in Higher Education or College Student Affairs.
Work experience may not be substituted for the Bachelor's degree requirement for this position.
Knowledge of multicultural approaches to case management services.
Skill in assessing common concerns among college-age students, including anxiety, depression, substance use/misuse/abuse, disordered eating, and interpersonal trauma.

Responsibilities

Provide case management and related support services to students, including managing mild- to critical-risk concerns involving academic and emotional distress, self-harm, physical health, and family distress.
Support students with social service needs, including navigating university systems, accessing community resources and medical care, and planning for discharge after hospitalization.
Conduct non-clinical assessments of mental-health concerns and link students to on- and off-campus resources.
Consult with on- and off-campus support providers, track and follow up on referrals, and maintain regular contact with community resources to ensure quality referrals.
Process current and prior-term medical withdrawal requests for cause.
Manage, execute, and evaluate SOS program operations; compile and analyze student participation and program evaluation data; and develop work processes that support program goals and objectives.
Manage and coordinate program activities with other student services functions and instructional programs; provide technical expertise and input concerning student activities; and staff events and activities.
Serve on pertinent University committees.