Program Manager (PM)

Heritage•Muncie, IN

2d•Onsite

About The Position

HealthPro Heritage has a great full-time Program Manager opportunity in Muncie, IN. This role is for a highly-rated Assisted Living facility located in Muncie, Indiana. The Program Manager will be an integral part of a great management team. HealthPro Heritage is a mission-driven organization dedicated to compassionate care and innovative therapy solutions, offering continuous learning and development opportunities, and a collaborative, supportive environment. They are recognized for clinical expertise and commitment to high-quality care. As a therapist-led, diverse organization, they provide clinical services across various settings, including nursing facilities, retirement communities, hospitals, home care, and pediatric schools and clinics.

Requirements

Degree in required discipline (Physical, Occupational, Speech Therapy and/or Physical Therapy/Occupational Therapy Assisting).
Valid state licensure as a PT/OT/SLP and/or PTA/COTA, or license eligible
At least 3–5 years of clinical experience in rehabilitation or a related healthcare field.
Leadership & Team Management: Strong ability to lead, motivate, and manage a multidisciplinary team of therapists and support staff.
Clinical Knowledge: Deep understanding of rehabilitation principles, practices, and patient care protocols.
Communication: Excellent written and verbal communication skills for interacting with staff, patients, families, and stakeholders.
Problem-Solving: Effective decision-making and critical thinking skills to address challenges and improve operations.
Organizational Skills: Strong ability to manage schedules, resources, and budgets efficiently.
Compliance Knowledge: Familiarity with healthcare regulations, including HIPAA, Medicare/Medicaid, and other applicable laws.

Nice To Haves

Supervisory or management experience in a healthcare setting preferred, ideally in rehab therapy

Responsibilities

Directly manage and supervise clinical therapy staff, including hiring, performance appraisals, and fostering a positive team atmosphere.
Monitor personnel compliance, credentials, and develop corrective action plans when necessary.
Maintain a clinical caseload and ensure the delivery of high-quality therapy services in compliance with regulatory standards (e.g., CARF, JCAHO).
Conduct reviews of therapy programs and services to assess effectiveness and efficiency.
Develop strategies to expand therapy programs, including building caseloads and implementing special initiatives like fitness or dementia programs.
Lead marketing efforts with local hospitals, physicians, and the community to promote the therapy program.
Oversee scheduling of patients and therapists to ensure adequate coverage.
Track and report assessment period data, ensuring proper documentation and adherence to Medicare and company guidelines.
Investigate and resolve patient, staff, or service-related issues, ensuring open communication and problem-solving.
Provide ongoing education and in-service training to staff and community members.
Maintain up-to-date knowledge of laws and regulations governing rehabilitation services.
Ensure a safe environment by complying with infection control, OSHA standards, and proper use of tools and equipment.