Program Manager – Onsite - Washington, DC

4c9a1f1d-ff7a-41e9-9b4a-aecb5ca84ec4 • Falls Church, VA

1d • Onsite

About The Position

Creative Information Technology Inc (CITI) is seeking a seasoned Agile Program Manager for the Board of Governors of the Federal Reserve Systems. The role is onsite five days a week in Washington, DC. The Program Manager will lead the strategic direction and operational execution of an Agile transformation program, driving team maturity, consistency of Agile practices, and measurable business value across multiple teams, with planned expansion. The role works closely with the Transformation Office manager, program sponsors, and business stakeholders to develop a sustainable, data-driven program adapted to the organization’s culture while maintaining rigor and consistency. It combines day-to-day program management with shaping the future direction of Agile practices. Direct experience leading Agile transformations in federal or private organizations and direct experience with Jira and Confluence are required.

Requirements

• 10+ years of professional experience, including at least 5+ years leading enterprise Agile transformations.
• At least 5+ years of hands-on experience and a proven track record coaching teams.
• At least 3+ years of effective project/program management or systems engineering experience demonstrating the ability to manage complex initiatives.
• Deep understanding and expertise in the Scaled Agile Framework (SAFe).
• Deep expertise in multiple Agile frameworks, such as Scrum, Kanban, and SAFe, with the ability to adapt practices to organizational culture rather than follow a framework rigidly.
• Demonstrated ability to define and implement Agile maturity models and assessment frameworks.
• Strategic thinking and a track record of evolving Agile practices, recommending improvements, and driving organizational change.
• Excellent stakeholder management skills, including the ability to engage and influence senior leadership, sponsors, and business stakeholders.
• Experience building sustainable governance models, including documentation standards, engagement rhythms, and risk management.
• Strong conflict-resolution and problem-solving skills for addressing team dynamics and resource challenges.
• Excellent communication skills, including status reporting, presentations, and facilitation.
• Bachelor's degree in a relevant field.
• Direct experience leading Agile transformations in the federal or private sector.
• Direct experience with Jira and Confluence.

Nice To Haves

• Advanced degree preferred.
• Industry-leading Agile practitioner certification, such as Certified Scrum Master, Certified Scrum Product Owner, PMP-ACP, or a Scaled Agile Framework (SAFe) certification.
• Government or highly regulated industry experience preferred.

Responsibilities

• Establish and maintain program transparency through status reporting, proactive communication, data-driven insights on team progress, and regular engagement with sponsors and business stakeholders.
• Drive team maturity progression by maintaining assessment frameworks, ensuring Agile Coaches develop and execute coaching plans, measuring advancement, and recommending maturity models and metrics beyond velocity and throughput.
• Establish performance standards for Agile Coaches and Scrum Masters, monitor coaching quality, resolve team and coach conflicts, and provide evidence-based recommendations on resource performance.
• Ensure consistent application of the Agile playbook across teams, coaches, and Scrum Masters.
• Drive business value realization by overseeing coaching, analyzing metrics, and aligning team outputs with program objectives and expected business outcomes.
• Build sustainable program governance through documented processes, stakeholder engagement rhythms, risk management protocols, resource management systems, and strategic recommendations.
• Assess program effectiveness, pilot innovative practices, recommend adaptations to the Agile approach, and evolve the program as organizational maturity develops.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior