Program Manager
About The Position
IntePros Federal is seeking a Program Manager (PM) for a contract with a current customer. This position is contingent upon contract award. The PM serves as the senior on-site lead responsible for managing all aspects of a multi-regional Information Technology Support Services program. This role ensures that IT support services, project management processes, and performance objectives are executed effectively and consistently across multiple facilities. The PM oversees technical, administrative, and financial program activities, ensuring compliance with federal IT security requirements and organizational standards. The position leads continual service improvement, manages the full lifecycle of program operations, and provides oversight for the development and implementation of procedures, work instructions, and supporting tools. Additional responsibilities include coordinating resource management and invoicing, supervising service desk and inventory control operations, and collaborating closely with technical leads, service managers, and other stakeholders to ensure seamless service delivery and operational excellence.
Requirements
- At least ten (10) years managing IT Support Service Programs of similar scope and complexity.
- Program management certification from an industry-recognized authority (e.g., PMI PMP).
- Demonstrated experience leading financial, technical, administrative, and personnel program activities.
- Familiarity with Federal IT security requirements and compliance frameworks.
- Proven experience interfacing with senior leadership and managing multi-site operations.
- Must be able to obtain Public Trust Clearance
Nice To Haves
- Public Trust Clearance
Responsibilities
- Lead and manage all program activities, including technical, administrative, and financial oversight of IT support services.
- Ensure compliance with federal IT security directives, regulations, and organizational policies.
- Supervise service desk operations, inventory control, emergency support, and special projects.
- Develop and maintain Standard Operating Procedures (SOPs) for all key tasks within 90 days of award; review and update quarterly.
- Provide weekly reports covering ticket metrics, SLA compliance, problem management, and staffing updates.
- Participate in strategic planning and change management activities, including advisory board meetings.
- Coordinate resource management, including budget tracking and monthly invoicing per federal payment requirements.
- Collaborate with enterprise IT service providers to ensure integration with shared systems and services.
- Maintain high-quality service delivery consistent with ISO, ITIL, PMBOK, and Agile best practices.
- Serve as the senior liaison with leadership, ensuring effective communication and resolution of operational issues.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
