Program Manager (Outreach), NB-0340-VI

Office of the Comptroller of the Currency•Washington, DC

About The Position

The Program Manager for Outreach serves as the primary agency point of contact for coordinating, planning, and executing OCC external outreach events and programs. The role works to minimize redundancy, maximize resource use, and promote consistent messaging across OCC outreach activities. The Program Manager coordinates with senior OCC management and external stakeholders, advises OCC executives and managers on outreach planning, and plans and evaluates outreach programs. The role also provides guidance to OCC divisions, supports outreach events and related materials, and oversees the agency’s centralized outreach request system. The position is the principal staff member responsible for day-to-day management and administration of the Bank Director Workshop program. Responsibilities include managing instructors, overseeing curriculum and instructional materials, scheduling workshops, planning logistics, and administering programs onsite.

Requirements

One year of specialized experience at a level equivalent to the NB-V band or GS-13 grade level in Federal service.
Experience coordinating outreach or banker education campaigns for an agency.
Experience developing or coordinating plans, measurements, and reports related to agency outreach or banker education activities.
Meet the qualification requirements within 30 days of the announcement closing date.
Undergo personnel vetting, including a background investigation and enrollment in Continuous Vetting and the FBI Rap Back service.
Complete a one-year probationary period and a one-year supervisory or managerial probationary period, unless already completed.
Complete a Declaration for Federal Employment and a Personal Identity Verification process requiring two forms of identification from Form I-9.
Use direct deposit/electronic funds transfer for salary payments.
Travel occasionally for conferences or training and obtain and use a Government-issued charge card for business travel.
File an OCC Financial Disclosure Form, complete a financial disclosure review, and resolve any ethics issues.
Be a U.S. citizen or U.S. National.
Education cannot be used to qualify for this position.

Responsibilities

Coordinate with senior OCC management and external stakeholders—including financial institutions, associations, community and consumer groups, academia, and government agencies—to support a consistent outreach approach aligned with agency objectives.
Advise and assist OCC executives and managers with outreach planning in support of business objectives, policies, and programs.
Plan, organize, and evaluate outreach program effectiveness and recommend program or policy changes.
Provide guidance to OCC divisions and support outreach activities, including developing talking points and supporting materials and hosting, speaking at, or participating in in-person and virtual events.
Oversee the centralized outreach system for intake, review, coordination, and disposition of outreach requests.
Manage and administer the day-to-day operations of the Bank Director Workshop program.
Plan, coordinate, and execute Bank Director Workshop delivery, including instructor management, curriculum and instructional materials, scheduling, logistics, and onsite administration.