Program Manager, PeriPAN Program, Pediatrics

UT Southwestern Medical Center•Dallas, TX

About The Position

The Program Manager oversees activities and projects for the clinical specialty access program, including access line operations, clinical consultation workflows, and care coordination processes. Working under minimal supervision, the manager partners with access project leaders, community providers, state organizations, and the program Medical Director to support and improve the initiative. The role leads day-to-day operations, monitors performance and outcomes, addresses operational barriers, coordinates outreach, supports compliance and reporting, and directly supervises designated clinical and support staff. The position requires a master's degree in social work, sociology, psychology, nursing, counseling, or a related field; at least three years of relevant experience; and one of the listed professional licenses. Work is performed in an office setting and may include direct patient interaction or care, as well as handling patient or research records. Salary is commensurate with education, skills, and relevant experience.

Requirements

Master's degree from an approved school of Social Work, Sociology, Psychology, Nursing, Counseling, or a related field.
At least 3 years of relevant experience in healthcare operations, behavioral health, maternal health, social work, care coordination, or program management.
Upon hire, hold one of the following: Licensed Clinical Social Worker (LCSW), Licensed Professional Counselor (LPC), Licensed Marriage and Family Therapist (LMFT), or Registered Nurse (RN) licensure through the Texas Board of Nurse Examiners.
Strong understanding of health care delivery, access programs, or integrated care models.
Ability to lead multidisciplinary teams and manage complex clinical operations.
Excellent communication, relationship-building, and stakeholder engagement skills.
Ability to work effectively with physicians, behavioral health clinicians, nurses, administrators, community partners, and external agencies.
Strong organizational and project management skills, including managing competing priorities.
Comfort handling access line workflows, provider calls, and time-sensitive clinical coordination needs.
Ability to develop workflows, policies, training materials, and operational reports.
Proficiency with electronic health records, data tracking tools, Microsoft Office, and other operational systems.
Commitment to patient-centered, equitable, and trauma-informed care.
Strong written and verbal communication skills.

Responsibilities

Lead day-to-day operations of the clinical specialty access program.
Partner with the access program Medical Director to develop, implement, and refine workflows, staffing models, outreach strategies, and quality improvement initiatives.
Monitor access line volume, consultation response times, referral trends, outreach activity, provider engagement, and other operational metrics.
Identify and resolve operational barriers to improve access, responsiveness, clinical coordination, and provider satisfaction.
Support compliance with institutional policies, program requirements, documentation standards, and applicable grant or state reporting expectations.
Develop and maintain standard operating procedures, scripts, workflows, and training materials for program staff.
Provide access line coverage as needed, responding to provider requests for consultation, referral support, and resource navigation.
Ensure accurate documentation of access line encounters, consultation requests, referrals, and outcomes.
Lead and coordinate outreach to increase awareness, utilization, and engagement with the access program.
Serve as an operational liaison between the access program and associated programs.
Directly supervise designated clinical and support staff.
Track and analyze program data to evaluate access, utilization, outcomes, provider engagement, and operational effectiveness.
Prepare regular reports for program leadership, institutional stakeholders, funders, or state partners as required.
Perform other duties as assigned.

Benefits

PPO medical plan, available day one at no cost for full-time employee-only coverage
100% coverage for preventive healthcare with no copay
Paid Time Off, available day one
Retirement Programs through the Teacher Retirement System of Texas (TRS)
Paid Parental Leave Benefit
Wellness programs
Tuition Reimbursement
Public Service Loan Forgiveness (PSLF) Qualified Employer
On-site childcare
Paid holidays
Healthcare