Program Manager

Resonetics•Dayton, OH

13d•$96,000 - $155,000

About The Position

The Program Manager at Resonetics manages multi-site programs involving vertically integrated technologies, processes, and businesses. Reporting to the Director of Program Management Office, the role drives production implementation of new products and technologies originating within Resonetics Light Speed Lab group and other transfer-in opportunities. The Program Manager oversees activities supporting strategic customers and their portfolios of new and existing products. Programs typically involve multiple Resonetics design and manufacturing locations, complex supply chain networks, and collaboration with site Directors of Operations, development core teams, commercial and business development leaders, procurement, and other operations functions. The role serves as the principal contact for external customers and leads program planning, coordination, execution, communication, risk management, and delivery against agreed scope, schedule, cost, product performance, and quality commitments. The position may require domestic and international travel of up to 15%.

Requirements

Bachelor’s degree in engineering or a related technical discipline.
At least 8 years of experience leading technical programs.
Strong project management experience leading cross-functional teams in an operations environment.
Experience managing cross-functional teams in a matrixed environment, with a strong focus on design transfer, manufacturing launches, and line transfer projects across multiple sites.
Proficiency with project management tools such as MS Project and PowerPoint, and strong analytical problem-solving skills.
Exceptional verbal and written communication skills, including expertise in setting and managing stakeholder expectations.
Strong negotiation and influencing skills, particularly when resources are not directly controlled.
Solid team leadership, team-building, and facilitation skills, including the ability to foster collaboration among customers and team members.
Solid conflict resolution and arbitration skills.
Strong executive presentation skills and ability to engage with and present to all organizational levels, including executive leadership.
Ability and willingness to travel, including internationally, up to 15%.
Must already be legally authorized to work in the United States without visa sponsorship now or in the future.

Nice To Haves

Experience in the medical products industry.
Experience with contract manufacturing.
Experience with ISO 13485-certified facility expansion and relocation projects.
PMP certification.
Advanced certification or degree in project management.

Responsibilities

Serve as the principal contact with external customers; coordinate customer meetings and visits, manage day-to-day communication, and drive escalation and resolution of technical efforts as warranted.
Manage internal resources through dotted-line relationships to meet program goals and milestones, working with internal management to ensure appropriate resources are assigned.
Assist the business development team in defining program scope, timeline, and budget for customer proposals, quotations, and change orders.
Work with global cross-functional engineering teams, subject matter experts, and external technical partners to define project scope, deliverables, resources, work breakdown structures, budgets, costing analyses, risk mitigation plans, and timing.
Publish progress status reports for leadership and stakeholders, highlighting achievements, milestone deliveries, and metrics.
Communicate escalations regarding challenges, gaps, required support, and resource needs to address issues before they impede program delivery.
Keep projects on track and ensure timely completion within defined scope, meeting or exceeding commitments for product performance, product cost, cycle time, project cost, and quality.
Develop high-level plans, communications, and schedules to support task prioritization and workload adjustments.
Identify project risks and develop and implement strategies to minimize impact and control deviations from estimated costs and deadlines.
Regularly communicate project schedules, change proposals, and related activities to customers and seek to improve customer satisfaction.
Coordinate procurement of materials, supplies, services, and controls needed to complete projects on time and within budget.
Delegate and manage tasks among team members to execute project deliverables and minimize risk.
Document meeting minutes, issue and decision logs, metrics, and other key communications.
Ensure current Resonetics policies and practices are followed and documentation requirements are met.
Identify project resource needs and develop budgets, resource allocations, and timelines.
Interact with senior personnel on complex matters requiring coordination between organizations.
Select process improvement techniques to solve technical problems and make sound equipment and process recommendations.