Program Manager, Vocational Services

Lifemark Health Group • Halifax, NS

8d • Hybrid

About The Position

Lifemark provides a comprehensive range of vocational services throughout Nova Scotia and across Canada. A guiding belief is that given the necessary skills and opportunities, an individual may participate in meaningful self-directed employment; therefore, improving their overall quality of life.

As the Program Manager you will be responsible for ensuring contract compliance, managing staffing and program outcomes, and overseeing Client admissions and service delivery. Key duties include reporting on outcomes, developing service materials, collaborating with stakeholders, facilitating team meetings, addressing issues, and ensuring service goals are met. The role also involves conflict resolution, staff mentorship, hiring, training, standardizing onboarding, and generating reports to track performance metrics.

Diversity and Inclusion matter here and we’re building teams that reflect the communities we serve and fostering an environment where everyone can thrive.

Requirements

• 3 years of demonstrated experience in project management in Career and Employment Services
• Direct career and employment services experience
• Experience and demonstrated collaboration with government, community agencies, employers and other stakeholders.
• 3 years' experience evaluating and supporting staff.
• 3 years’ experience in service monitoring and reporting outcomes.

Nice To Haves

• Bilingual in French and English would be considered an asset

Responsibilities

• Support the execution and operation to support unemployed Nova Scotians
• Meet with Senior Leadership as needed to discuss pertinent issues or concerns regarding program standards, current practice, program evaluation, and future development.
• Play a role in the following activities as directed by Senior Management
• Manage day-to-day program operations, including intake, service delivery, staffing, and reporting, to ensure timely and high-quality outcomes for Participants.
• Act as the primary liaison with Funders, maintaining strong working relationships, addressing concerns, and ensuring clear, consistent communication.
• Monitor program performance metrics (e.g., referral volumes, service timelines, outcomes) and implement continuous improvement strategies to enhance service quality and efficiency.
• Lead, coach, and support a team, fostering accountability, engagement, and professional growth.
• Ensure all reports and deliverables meet quality standards, including compliance with internal QA processes and Funder requirements.
• Support onboarding and training of new staff, ensuring consistency in service delivery and adherence to program protocols.
• Identify risks, barriers, or service gaps and proactively develop solutions to mitigate impact on Participants and program outcomes.
• Ensure services are delivered using a client-centered approach, supporting Participants in achieving sustainable return-to-work or vocational goals.
• Maintain knowledge of vocational rehabilitation trends, labour market information, and funder policies to inform program development and service delivery.
• Overseeing the decision-making process for admission and continued stay of participants
• Ensuring orientation for the participants that is appropriate to the services and the predicted outcomes
• Overseeing the progress evaluation of each participant to ensure achievement of outcomes
• Development of materials necessary to deliver services
• Have regular contact with contractors providing external training, work experience practicum providers, and potential participant employers.
• Oversee communication with the Team and is available as needed to discuss and/or assist with any issues raised.

Benefits

• Competitive salary with benefits package
• $1500 annual learning and development allowance (based on employment status).
• Team culture that values collaboration, learning, and shared success.
• Flexible health benefits – medical, dental, and vision coverage for you and your family.
• Paid wellness and vacation days.
• Employee Share Ownership Program (Shoppers Drug Mart) – a 25% company match of up to 5% of your base salary.
• 30% employee discount at Shoppers Drug Mart.
• Corporate discount at GoodLife Fitness, Workperks, and employee assistance program.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees