Program Manager

Emerald Technologies • San Jose, CA

6d • $100,000 - $130,000 • Onsite

About The Position

Emerald Technologies is hiring a goal-oriented Program Manager to join its San Jose, California team. The role supports customer projects and is responsible for relationship management, customer satisfaction, tactical business execution, and commercial and contract management for assignments involving smaller- to mid-size customers. The Program Manager acts as the primary site liaison between the company and customers, helping ensure customer requirements and expectations are met. The position requires access to information subject to U.S. export control regulations; applicants must qualify as a U.S. Person under ITAR.

Requirements

• At least 2 years of related experience in a relevant manufacturing industry.
• Knowledge of manufacturing, engineering, and technical services.
• Strong written and verbal communication skills.
• Prior experience driving customer account development.
• Prior experience managing customer revenue growth and commercial management or execution.
• Proficiency with MS Office, including Excel, Word, and PowerPoint.
• Applicants must qualify as a U.S. Person under ITAR.

Nice To Haves

• Bachelor's degree in business administration or a related field preferred.
• Alternatively, 5 years of relevant industry experience.

Responsibilities

• Understand Emerald offerings and direct customers toward additional or alternative services as appropriate.
• Work with the site Lead PM to provide revenue forecasting by account.
• Promote customer satisfaction through on-time delivery, quality, and communication.
• Communicate verbally and in writing with customers to ensure expectations are met.
• Serve as the primary site liaison between the company and the customer to ensure customer requirements are met.
• Conduct team meetings, document issues, and proactively keep internal and external customers informed about program status.
• Work with the site Lead PM to manage program-related decisions and ensure alignment with customer contract terms and conditions, including on-time delivery, accounts receivable, excess and obsolete material issues, purchase price variance, credit, and RMAs.

Benefits

• Competitive medical, dental, and vision benefits.
• Health Savings Account and Flexible Spending Account.
• 401(k) with company matching and no vesting period.
• Paid time off.
• Gym reimbursement through Anthem.
• Employee Assistance Program.
• Safe and inclusive work environment with team and management support.
• Employee training and development.
• Community service and philanthropic initiatives.
• Employee appreciation and events.
• Career advancement opportunities.
• Employee referral program.
• Employee discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level