Program Manager

Shelter Association of Washtenaw County•Ann Arbor, MI

14d•Onsite

About The Position

The Shelter Association of Washtenaw County (SAWC) is seeking a Program Manager to oversee Shelter Diversion, Housing Crisis and Mental Health Services, and Community Health. Reporting to the Program Director, the manager supervises program specialty coordinators, case managers, and other team members responsible for referrals, outcomes, and specialty services. The role works with the Program Director to ensure quality client services, strengthen partnerships, and support staff in meeting program outcomes. It also coordinates with health system partners and supports medical and behavioral health services, while monitoring agency and program outcomes in alignment with SAWC’s mission and values. SAWC is the primary provider of services and emergency shelter for individuals experiencing homelessness in Washtenaw County. Its programs include Residential Emergency Shelter, Non-Residential, Shelter Diversion, Recuperative Care, and Warming Shelter. The agency serves nearly 1,500 people annually and is based at the Robert J. Delonis Center in downtown Ann Arbor. The shelter operates 24/7. The position may require flexible hours, a rotating manager-on-call schedule, and occasional work on weekends and holidays. The preferred schedule is 10:00 a.m.–6:30 p.m., Monday through Friday, with occasional weekends and holidays as needed. This is a salaried, exempt position with an annual salary of $55,000–$62,000. Applications are accepted through the agency’s employment page, with a stated deadline of February 28, 2026; interviews are conducted on a rolling basis.

Requirements

Bachelor’s or master’s degree in social work or a related human services field; related or alternative equivalent experience may also be considered.
At least two years of experience working in human services.
At least one year of supervisory experience.
Strong diagnostic skills, particularly related to mental health and substance use issues.
Experience with HMIS or similar electronic records systems.
Experience with data and evaluation, including continuous quality improvement.
Knowledge of the health care system and community resources.
Good verbal and written communication skills.
Strong critical-thinking and organizational skills.
Computer proficiency with Microsoft Office, including Word, Excel, Outlook, and Access.
Willingness to adhere to the NASW Code of Ethics.
Ability to be assertive and empathetic with clients, work as a team member, and use sound judgment in crisis situations.
Cultural competency and an equity lens when working with people experiencing mental health challenges, substance use, criminal justice involvement, or varied gender identities or sexual orientations.
Ability to maintain personal boundaries, meet ethical obligations, and prioritize client needs.
Commitment to economic justice and civil and human rights issues.
Mature and professional conduct.
Valid Michigan driver’s license, access to a vehicle, and proof of insurance and registration; willingness and ability to transport clients in a personal vehicle.
Ability to carry approximately 50 pounds for limited distances.
Reliable transportation and willingness to work required shifts, including holidays and weekends.

Nice To Haves

Behavioral health and healthcare experience.

Responsibilities

Assist with the orderly operation of the Delonis Center as needed.
Transport clients in the manager’s personal vehicle and meet with clients in the community as needed.
Enter data in real time in the MSHMIS system to keep case records complete, accurate, and up to date.
Support other managers and coordinators as needed.
Work weekends and/or evenings during winter months and holidays as assigned.
Perform other assignments as directed by the Program Director.
Adhere to the NASW Code of Ethics and model low-barrier shelter principles.
Help clients remove barriers to services.
Manage and supervise program staff, fostering a team culture centered on the agency’s mission, vision, and values.
Assist staff directly in crisis situations and help team members build their ability to handle crises.
Oversee program outputs and delivery within new and data-driven agency programs.
Monitor and evaluate program effectiveness.
Hire, orient, onboard, and support ongoing professional development for team members.
Ensure programs and new services are consistent in quality, within budget, and compliant with program plans and funder requirements.
Collaborate with community organizations and health system partners and build and maintain strong community relationships.
Participate in management collaboration meetings and management responsibilities, including serving in the on-call rotation.
Complete administrative duties as needed, including payroll reviews and scheduling support.
Assist with front desk coverage and community meal dining room monitoring as needed.