Program Manager: Overnight/Weekend

CARDEA HEALTH•Piedmont, CA

1d•$85,000 - $110,000•Onsite

About The Position

The Program Manager of Transitional Housing will supervise and direct personnel and program activities for Cardea Health Transitional Housing Programs, including Natalie’s Place, a recuperative care program serving people who have experienced homelessness. The Program Manager is accountable for assisting with managing facilities, clinical personnel, housekeeping and caregiving functions, food service, transportation, and housing navigation. In addition, the Program Manager will work with the nursing team to manage the flow of clients through the program, from admission to discharge. Cardea Health is a non-profit organization dedicated to providing compassionate health care to marginalized populations. Our mission is to create and support programs that protect the health and autonomy of vulnerable individuals and promote equity and social justice to improve the well-being of our entire community. Cardea is dedicated to creating a workplace that celebrates diversity and actively seeks to include underrepresented communities. We believe that diversity drives innovation and fosters a more dynamic, inclusive, and productive work environment. We value unique perspectives, experiences, and talents, and we are committed to providing equitable opportunities for growth and advancement. Join us in building a team that reflects the rich diversity of our society and let's make a positive impact together. Our Cardea CARE(S) Values include: Compassion, Accountability, Respect, Engagement, and Support. These values guide how we care for residents, collaborate with colleagues, and represent Cardea Health in the community. Cardea Health program locations operate within supportive housing, interim housing, medical respite, and community-based environments serving individuals experiencing homelessness and other vulnerable populations. Employees may interact with individuals experiencing co-occurring medical, behavioral health or substance use conditions. Cardea Health is committed to trauma-informed, person-centered, and harm-reduction-oriented service delivery. Employees are expected to interact with residents, visitors, community partners, and colleagues in a professional, respectful, and compassionate manner.

Requirements

Excellent communication skills, both written and verbal, with the ability to interact professionally with diverse team members and clients
Strong leadership skills, including team building
Excellent organizational skills and attention to detail
Excellent critical thinking and creative problem-solving skills
Excellent time management skills with a proven ability to meet deadlines
Ability to function well in a high-paced and at times stressful environment
Display resilience and resourcefulness in tackling tasks and finding solutions
Must provide proof of COVID vaccination or willing to be vaccinated
Have a passion for serving marginalized populations
Proficiency in Microsoft Office Suite is required
Discretion and confidentiality in handling sensitive information
Professionalism, integrity, and a proactive approach to problem-solving
Bachelor’s degree or equivalent professional experience
At least two years of related experience required
Proven experience as a team leader and operations professional

Nice To Haves

Experience working with people experiencing homelessness preferred
Experience working in healthcare preferred

Responsibilities

Assist the Program Director of Transitional Housing and Director of Nursing for Transitional Housing with leading a team of dedicated clinical and non-clinical professionals
Under the direction of the Program Director, oversee facilities and operations at a site of units
Support the Program Director in managing personnel and operations related to: Clinical staff, Case management, Housekeeping, Caregiving, Food service, Transportation, Housing navigation
Troubleshoot issues as indicated
Escalate challenges when appropriate
Manage client experience in the program from referral to discharge
Assist with data reporting as required for assessment of program performance
Maximize program efficacy in securing service connections and permanent housing for clients
Ensure that clients move through program in accordance with program parameters
Fill all beds promptly