Program Manager

Trupanion•Seattle, WA

20d•Hybrid

About The Position

The Technology Program Manager is responsible for the successful delivery of complex technology programs consisting of multiple related projects and workstreams. Working closely with business partners, project managers, vendors, and technology functions, this individual provides program-level leadership, governance, integrated planning, and coordination to ensure projects collectively achieve program and organizational objectives. This position is open to candidates in the Seattle, WA area. You will have a hybrid remote/in-office schedule where you will work from our casual, pet-friendly office at least 3 days a week.

Requirements

Bachelor’s degree in business, Management Information Systems, or related field, or equivalent work experience.
6+ years of project/program management experience in a professional technology environment, including responsibility for complex cross-functional initiatives.
Hands-on experience with SDLC and implementation methodologies, including Agile and Waterfall.
Proficiency with PMO collaboration tools such as Planview, Microsoft Project, or Portfolio for Jira.

Nice To Haves

PMP, PgMP, Scrum, SAFe or similar certification preferred
business operations experience and skills
analytical and critical thinking skills
attention to detail
Drive effective teamwork, communication, collaboration, and commitment across multiple disparate groups with competing priorities
Excellent verbal and written communication skills and ability to flex communication style with technical and non-technical users
Comfortable exercising judgment and using analytical skills in ambiguous situations
Ability to work well with people from many different disciplines with varying degrees of technical experience.
Organizational, prioritization, and time management skills
Ability to work with minimal supervision
Strong collaborative skills with an ability to effectively communicate with both technical teams and non-technical business users/leaders
Ability to learn quickly and adapt to a changing environment; proactive in seeking out information when necessary
Passion for and a desire to delight the customer
Creative problem solving, organization, attention to detail, flexibility, and adaptability are crucial to the success of this role.
Experience monitoring and managing vendor performance

Responsibilities

Lead corporate-wide IT programs consisting of multiple related projects and workstreams.
Define program objectives, scope, priorities, roadmaps, governance, milestones, and success measures.
Create and maintain integrated and interlocking schedules across projects and track cross-project dependencies.
Understand how individual projects affect the program and exercise judgment in elevating issues and risks to the appropriate level.
Coordinate project managers, business stakeholders, vendors, contractors, and technology resources to support effective program execution.
Establish program-level risk, issue, dependency, decision, and change-management practices and drive resolution of cross-project blockers.
Provide leadership and mentoring to project team managers, foster a positive team environment, and provide direction in ambiguous situations.
Use negotiation, influence, and creativity to resolve conflicts involving scope, schedule, costs/budget, risks, dependencies, and resources across the program.
Establish program status reporting and provide consolidated visibility into milestones, dependencies, risks, issues, decisions, resources, and overall program health.
Coordinate third-party vendor activities and monitor vendor performance across program workstreams.
Partner with cross-functional teams to ensure proper organizational change readiness.