Program Manager

Bank of America•Charlotte, NC

About The Position

At Bank of America, the Program Manager oversees programs and projects for corporate change initiatives that affect how the bank conducts business, provides products or services, or executes functions. The role serves as a primary contact for department managers on critical change initiatives and communicates, influences, and negotiates across organizational levels to obtain or leverage resources. The Program Manager delivers regulatory and executive materials and ensures outcomes align with program strategy, simplification, and new capabilities. The position establishes program controls, processes, procedures, reporting cadence, decision governance, and stakeholder ways of working. It partners with sponsors, cross-functional teams, and project managers to define scope, deliverables, resources, work plans, budgets, and schedules; tracks execution, milestones, and key performance indicators; manages risks; and reports program status. It also coordinates cross-functional teams and external vendors, addresses risks and opportunities across projects, and maintains stakeholder transparency on issues and decisions. Bank of America describes an in-office culture with specific office-attendance requirements and role-specific flexibility. The position is listed as first shift, United States of America, and 40 hours per week.

Requirements

At least 7 years of end-to-end project management experience, including at least 3 years managing complex, end-to-end change.
Strong program management skills, with the ability to lead a team and drive results.
Knowledge of ITGPST applications; understanding of Global Channels & Treasury Technology applications is preferred.
Proficiency with GBT Change Management policies and procedures, including pre-QA/Inline QA, OTA, Steering, financial management, and overall program/project health management.
Experience with JIRA, Remedy, Release Manager, and PPRT.
Extensive experience serving as the formal Project Manager within PPRT for multiple projects and programs.
Ability to provide project status on deliverables or escalate issues to senior leaders and executives.
Ability to negotiate with multiple parties and find acceptable compromises.
Experience with SAFe, Agile Planning, Continuous Planning, Program Increment Planning, and scrum team engagement.

Nice To Haves

Bachelor’s degree.
PMP certification.
Familiarity with SAFe methodology.
Experience working in the financial industry.

Responsibilities

Define program controls, processes, procedures, reporting cadence, decision governance structures, and ways of working with key stakeholders.
Work with project sponsors, cross-functional teams, and assigned project managers to develop scope, deliverables, required resources, work plans, budgets, and timing for change initiatives.
Monitor execution by tracking program milestones and statuses, developing program plans, and measuring progress against ongoing key performance indicators.
Analyze, evaluate, and address program risks, and produce program reports for managers and stakeholders.
Identify requirements for cross-functional teams and external vendors to perform in alignment with program objectives.
Work with other program managers to identify risks and opportunities across multiple projects and lead decision-making negotiations for efficient resolution.
Meet with stakeholders to provide transparency into project issues and service decisions, build positive relationships, ask questions, use tools to identify root causes and opportunities, and make recommendations.
Schedule and facilitate regular progress and status meetings and ad hoc topical meetings; formulate agendas and document minutes and action items.
Provide project status on deliverables and escalate issues to senior leaders and executives.
Manage project-level financial forecasting, service provider negotiations, contracts, and adherence to change control.