Program Manager

Entrust Community Services•Pasco, WA

8d•$33 - $40

About The Position

Entrust Community Services is seeking an experienced, collaborative, and mission-driven Program Manager to provide leadership and oversight for our Community Inclusion and Individual Supported Employment programs. As a member of the Entrust leadership team, the Program Manager plays an important role in both the daily success of assigned programs and the broader success of the organization. This position partners with fellow leaders to strengthen services, develop employees, address operational needs, and ensure our programs remain focused on meaningful outcomes for the individuals and communities we serve. The ideal candidate is a people-centered leader who understands that successful programs are built through strong teams, quality services, community partnerships, accountability, and a commitment to helping individuals achieve their goals.

Requirements

Strong leadership and supervisory skills.
Commitment to person-centered services and individual choice.
Understanding of or experience with Community Inclusion, Supported Employment, developmental disability services, vocational services, human services, or a related field.
Ability to develop employees and build effective teams.
Strong communication and relationship-building skills.
Ability to build collaborative relationships with employers and community partners.
Strong organization, time management, and follow-through.
Ability to manage competing priorities and respond effectively to changing needs.
Sound judgment, critical thinking, and problem-solving skills.
Ability to hold themselves and others accountable while maintaining a supportive leadership approach.
Ability to collaborate effectively as part of an organizational leadership team.
A commitment to helping individuals increase independence, experience meaningful community participation, and pursue employment goals.

Responsibilities

Provide leadership and day-to-day oversight of Community Inclusion and Individual Supported Employment services.
Ensure high-quality services are delivered consistently and align with program and organizational expectations.
Monitor program performance, outcomes, documentation, and service quality.
Manage multiple priorities while maintaining strong organization and follow-through.
Identify operational concerns, barriers, and opportunities for improvement.
Develop solutions and partner with leadership when additional support or organizational coordination is needed.
Ensure program practices align with applicable requirements, organizational policies, procedures, and expectations.
Maintain accurate and timely program documentation and records.
Supervise, coach, mentor, and develop program employees.
Establish clear expectations and provide ongoing communication and feedback.
Support employees in understanding how their individual work contributes to both program goals and Entrusts overall mission.
Identify training and development needs and help employees build the skills necessary for success.
Address performance concerns promptly, professionally, and consistently.
Recognize employee contributions and promote a positive, supportive workplace.
Foster a culture of accountability, teamwork, learning, communication, and continuous improvement.
Develop and maintain positive relationships with employers, community organizations, individuals served, families, referral partners, and other stakeholders.
Identify opportunities to expand community connections and employment opportunities for individuals.
Represent Entrust professionally in the community.
Promote understanding of Community Inclusion and Individual Supported Employment services.
Work collaboratively with community partners to identify creative solutions and opportunities for the individuals Entrust supports.