Program Manager

Delve • Boston, MA

9d

About The Position

As a Project Manager at Delve, you’ll steer multidisciplinary projects from kickoff to production hand-off, particularly for medical, consumer, and commercial products. You’ll bring structure to projects by using design thinking, tools, and project management skills to keep teams aligned and clients satisfied. The role involves managing schedules and scope and coordinating engineers, designers, researchers, and clients.

Delve is a multidisciplinary product innovation firm serving start-ups through Fortune 500 clients in healthcare, consumer, and commercial industries. It delivers research, strategy, design, and engineering services, with innovation studios in Boston, Madison, Philadelphia, and San Francisco. Delve states that it has operated for over 55 years, completed over 10,000 client projects, produced over 1,500 patents, and won over 200 design awards. The company describes its culture as supportive and inclusive and encourages applicants of color and people with diverse lived experiences to apply.

Requirements

• At least 5 years of experience in Project Management, Product Management, Engineering Program Management, and/or other client-facing roles.
• At least 2 years of consulting or professional services experience.
• Proven ability to manage complex product development projects from concept to completion.
• Proficiency with project management tools such as MS Excel, MS Project, and Smartsheet, and ability to adapt quickly to new systems.

Nice To Haves

• Experience leading or supporting medical device development efforts and knowledge of relevant standards, including ISO 13485, IEC 60601, IEC 62304, and ISO 14971.
• Strong grasp of design thinking and human-centered design practices.
• Experience guiding interdisciplinary teams and fostering an inclusive team culture.
• Exceptional written and verbal communication skills and ability to engage and influence multiple stakeholders.
• Self-directed, detail-oriented mindset and passion for crafting smart, elegant solutions.
• Comfort navigating ambiguity and curiosity that drives continuous learning and exploration.
• Willingness to experiment with AI tools to improve processes while retaining the human touch.

Responsibilities

• Serve as the primary liaison between Delve’s project teams and clients, ensuring clear communication and alignment.
• Partner with Technical Leads and other senior team members to define project goals, product requirements, and development plans, and ensure deliverables meet client expectations and proposals.
• Lead planning and management of scope, schedule, and budget, proactively identifying risks, trade-offs, and scope changes.
• Guide cross-functional teams through all phases of development.
• Create proposals and budgets, manage schedules for internal and external support, document decisions, and track action items.
• Maintain accurate and organized project data in the internal project management database and server.
• Regularly review project budget status with the Account Director and Technical Lead and request resources as necessary to complete project work.
• Support the creation and delivery of client presentations and deliverables.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed