Program Manager

EDSI•Hartford, CT

About The Position

The Program Manager oversees and coordinates career development initiatives at American Job Center locations and leads a team that supports participants in achieving their career goals. The role develops and implements career services programs, builds connections with team members and participants, and facilitates opportunities for jobseekers. The Program Manager works with internal and external partners to improve career readiness and job placement outcomes. The position may require travel to provide leadership coverage at other American Job Center offices in the North Central Region.

Requirements

Bachelor’s degree required.
At least 3 years of experience in a leadership role, preferably in career services, human resources, or a related field.
Experience managing and motivating teams, setting goals, and guiding and supporting team members.
In-depth knowledge of career development theories, job market trends, and case management strategies.
Excellent communication skills, including clear communication, active listening, and effective delivery of information and feedback.
Experience developing and implementing programs to meet the organization’s career services goals.
Strong proficiency with Microsoft Office applications, particularly Excel, Word, and PowerPoint, for report generation and data analysis.
Valid driver’s license and reliable transportation required.

Responsibilities

Interpret and teach federal and state regulations so Career Advisors meet contractual obligations for WIOA and JFES.
Maintain documentation standards, including timely file certification and proper activity creation in CTHires and ETO.
Ensure case notes are entered promptly and accurately, with appropriate grammar and syntax and a proper evaluation of each participant’s experience.
Coach Career Advisors in time management and organization to help participants achieve their goals.
Coach Case Managers and Career Advisors to improve data entry skills and quality and meet contractual obligations.
Ensure team members comply with contract goals and WIOA and JFES regulations and guidelines.
Monitor team performance and reports to ensure positive outcomes.
Ensure team members submit report responses and meet deadlines.
Assist with preparing project reports as needed.
Ensure contract-required outcomes and goals are met.
Review and audit participant files and the case management tool for compliance.
Meet with Career Advisors during IEP reviews to review caseloads and determine participants’ progress toward job readiness in a timely manner.
Conduct weekly performance reviews for team members and provide feedback, guidance, and accountability.
Collaborate with the team to implement processes that increase participant engagement.
Enhance career services programming through employer engagement, event coordination, and referral partnerships.
Analyze service trends, team performance, and process bottlenecks.
Collaborate with leadership colleagues on best practices for all Pods.
Represent the organization at workforce collaboration meetings, partner forums, and contract discussions.
Participate in professional development and attend required meetings.
Travel as needed to provide leadership coverage at other American Job Center offices in the North Central Region.
Take on other opportunities as available.