PROGRAM MANAGER

Apis Services Inc•Woodridge, IL

14h•$0 - $75,000•Onsite

About The Position

At Abraxas Youth & Family Services, we are looking for dedicated professionals who want to make a meaningful difference in the lives of youth, young adults, and families. Our team members support individuals as they build skills, overcome challenges, and work toward positive, lasting change. Whether you are beginning your career, bringing experience in human services, behavioral health, education, juvenile justice, or residential care, or looking for work with greater purpose, Abraxas provides the training, support, and opportunities needed to help you succeed. Experience requirements vary by position. Many roles require or prefer experience working with youth, families, or individuals in behavioral health, education, residential, or human services settings. For more than 50 years, Abraxas Youth & Family Services has been committed to supporting youth, young adults, and families through high-quality programs and services that promote growth, accountability, healing, and positive change. Our mission is empowering individuals to make transformative changes and enabling them to lead lives with purpose and fulfillment. Every day, our employees help create safe, structured, and supportive environments where individuals can build skills, develop confidence, strengthen relationships, and move toward a more positive future.

Requirements

A Bachelor’s degree in social work, psychology, human services or related field from an accredited institution.
LPC or LSW licensure required.
Minimum of 5 years of experience in substance use disorder treatment or behavioral healthcare.
Minimum of 3 years of progressive leadership or management experience.
Knowledge of ASAM Criteria and residential treatment requirements.
Knowledge of Joint Commission accreditation standards.
Experience with quality improvement, regulatory compliance, and program operations.
Strong leadership, communication, organizational, and problem-solving skills.

Nice To Haves

Experience working with youth, young adults, families, or individuals in a behavioral health, education, human services, residential, or juvenile services setting
Master's degree in Behavioral Health, Healthcare Administration, Counseling, Social Work, Public Health, or related field.
Experience managing residential treatment programs

Responsibilities

Direct and oversee daily operations of all residential inpatient treatment services.
Ensure programming aligns with ASAM criteria for Level 3.5 residential care.
Develop, implement, and monitor policies, procedures, and program initiatives.
Monitor census, admissions, discharges, patient flow, and program capacity.
Coordinate services to ensure seamless patient transitions throughout the continuum of care.
Promote a therapeutic environment that supports recovery, safety, and patient engagement.
Clinical Oversight: Collaborate with Supervisors, Medical Providers, and Treatment Teams to ensure quality patient care.
Monitor treatment effectiveness and outcomes through established performance measures.
Ensure treatment services are evidence-based, trauma-informed, culturally responsive, and person-centered.
Participate in case consultations and review complex patient situations.
Ensure timely completion and documentation of assessments, treatment plans, progress notes, and discharge planning.
Regulatory Compliance & Accreditation: Maintain compliance with Joint Commission standards and accreditation requirements.
Ensure adherence to federal, state, and local regulatory requirements governing substance use disorder treatment.
Monitor documentation practices and clinical records for quality assurance and compliance.
Ensure patient rights, confidentiality, and HIPAA standards are consistently maintained.
Staff Leadership & Development: Recruit, train, develop, supervise, and evaluate program staff.
Provide regular coaching, performance feedback, and professional development opportunities.
Foster employee engagement, accountability, teamwork, and retention.
Manage staffing patterns and scheduling to ensure adequate program coverage.
Support succession planning and leadership development within the department.
Quality Improvement & Risk Management: Lead quality improvement initiatives focused on patient outcomes, safety, and service excellence.
Monitor key performance indicators and develop action plans to achieve organizational goals.
Review incident reports, grievances, adverse events, and risk concerns.
Ensure corrective actions are implemented and monitored for effectiveness.
Utilize data analytics to identify trends and opportunities for program enhancement.
Community & Stakeholder Relations: Develop relationships with referral sources, community partners, and regulatory agencies.
Represent the organization at professional meetings, community events, and collaborative initiatives.
Support outreach efforts to enhance program visibility and admissions growth.
Collaborate with internal departments to strengthen continuity of care and patient outcomes.