Program Manager Supporting CBP/OPR

Ruchman and Associates, Inc.•Washington, DC

13h

About The Position

Ruchman and Associates, Inc. is seeking an experienced Program Manager to lead contractor-provided program management, analytical, investigative, security, communications, SharePoint, and training support for the U.S. Customs and Border Protection (CBP), Office of Professional Responsibility (OPR). The Program Manager will direct a multidisciplinary team, oversee the quality and timely delivery of services, and coordinate with Government stakeholders to enhance current OPR operations and develop future capabilities. The role serves as the primary contractor point of contact for CBP OPR leadership, the Contracting Officer, and the Contracting Officer’s Representative. It oversees day-to-day program performance, staffing, schedules, tasks, subcontractors, costs, deliverables, performance records, and contract reporting. The Program Manager establishes objectives and workflows, manages risks and corrective actions, implements quality control, oversees operational data analysis and executive recommendations, and coordinates rapid-turnaround products for OPR leadership. The position also leads contractor personnel and ensures compliance with DHS and CBP policies for safeguarding sensitive information. Applicants must be U.S. citizens and able to obtain and maintain DHS suitability, a CBP Background Investigation, and Entry on Duty approval. RAI is an equal opportunity/affirmative action employer and participates in E-Verify to confirm employment eligibility of persons hired; it does not use E-Verify to pre-screen applicants.

Requirements

Bachelor’s degree in Business Administration, Public Administration, Criminal Justice, Data Analytics, Security Studies, Organizational Management, or a related field.
Ten (10) or more years of progressively responsible experience, including at least five (5) years managing federal professional services programs.
Demonstrated experience leading multidisciplinary teams of management analysts, data analysts, investigative or security subject matter experts, communications staff, SharePoint specialists, and training personnel.
Knowledge of criminal and administrative investigations, integrity or misconduct programs, internal security, enterprise risk management, or risk-based security operations.
Experience serving as the primary contractor representative to federal program leadership, Contracting Officers, and CORs.
Proven ability to manage concurrent tasks, short deadlines, staffing, budgets, deliverables, risks, quality control, and executive reporting.
Demonstrated ability to review high-visibility written and analytical products for accuracy, completeness, evidentiary support, and defensibility.
U.S. citizenship and ability to obtain and maintain DHS suitability, a CBP Background Investigation, and Entry on Duty approval.

Nice To Haves

Master’s degree preferred.
Experience supporting DHS, CBP, federal law enforcement, an Office of Professional Responsibility, an Office of Inspector General, internal affairs, or a comparable investigative or security organization is strongly preferred.
Project Management Professional (PMP) certification preferred.
Experience with Power BI, Tableau, Excel, SharePoint, or Microsoft Power Platform is desirable.

Responsibilities

Serve as the primary Contractor point of contact for CBP OPR leadership, the Contracting Officer, and the Contracting Officer’s Representative.
Direct day-to-day performance across management analysis, data analytics, investigative and security subject matter support, business transformation, communications, SharePoint content management, and training development.
Manage staffing, schedules, task assignments, subcontractor coordination, costs, deliverables, performance records, and contract reporting.
Establish program objectives, milestones, workflows, risks, dependencies, and corrective actions while adapting to rapidly changing priorities.
Implement quality control processes to ensure written products and deliverables are accurate, complete, timely, traceable, and defensible.
Oversee the collection, analysis, and presentation of operational data, trends, performance measures, dashboards, and executive-level recommendations.
Coordinate rapid-turnaround responses, briefings, reports, white papers, and decision-support products for OPR leadership.
Identify and apply proven investigative, security, risk-management, and business-process best practices to strengthen OPR programs and capabilities.
Lead recruitment, onboarding, supervision, performance management, retention, and professional development of contractor personnel.
Ensure compliance with DHS and CBP policies for safeguarding sensitive investigative, personnel, security, and law-enforcement information.