Program Manager

Gexpro Services • Greenville, SC

8h • Hybrid

About The Position

Gexpro Services is a supply chain services provider that develops and manages production inventory programs for manufacturing OEMs. The Program Manager manages assigned customer accounts and discrete, ILM, VMI, and/or consignment inventory programs, combining customer service, commercial and account strategy, fulfillment management, and process improvement. The position may also include management of a small team of Warehouse Leaders, Inside Sales Representatives, and/or Project Managers - Sales.

Requirements

• Preferably hold a bachelor's degree, or have an equivalent combination of education and relevant supply chain experience.
• At least 2 years of relevant customer-facing experience in the supply chain industry, or equivalent supply chain experience in program management, sales, or service, including ownership of program strategy and end-to-end delivery.
• Ability to define and execute program requirements.
• Proven product and application knowledge.
• Negotiation, interpersonal, communication, organization, and problem-solving skills.
• Ability to drive decisions through influence and present to senior executives.

Nice To Haves

• Bachelor's degree.
• Supply chain knowledge and relevant experience in a customer-facing role.
• Ability to lead customer business review presentations covering topics such as on-time delivery, sales trends, obsolete inventory, cost-saving initiatives, fulfillment solution projects, and scope expansion.

Responsibilities

• Develop and execute a targeted customer service approach to meet or exceed annual sales quota and commercial margin goals for assigned customer accounts worth at least $1 million in annual sales.
• Build and maintain long-term customer relationships by understanding customers' supply chain needs, objectives, and pain points.
• Manage inventory programs, assess risks and opportunities, and continually improve fulfillment processes.
• Provide tactical account support, including order entry and inquiries, product information, order status, pricing and inventory inquiries, customer fulfillment, and transportation management.
• Provide strategic account management, including forecasting, monitoring negative transactions, managing profitability, and fulfilling contractual obligations.
• Work independently and with cross-functional teams to resolve complex customer escalations, including shortages, potential line-down situations, and quality issues, such as through NCNR and/or RAM processes.
• Ensure parts are ordered in a timely manner to support on-time delivery.
• Drive process improvements within assigned customer accounts.
• Resolve complex customer inquiries involving shipment problems, order changes, and invoice variations using root-cause analysis.
• Attend or lead quarterly business reviews with internal teams, customers, and suppliers to present performance and inventory updates.
• Ensure prompt payment of invoices for assigned customer accounts.
• Own execution of deflationary efforts for assigned accounts, when needed.
• Analyze customer forecasts and usage to identify current and future trends and determine appropriate stocking levels in consideration of lead times.
• Provide technical and product knowledge support to suppliers and customers as needed.
• In some cases, manage a small team of Warehouse Leaders, Inside Sales Representatives, and/or Project Managers - Sales.
• Perform other duties as assigned by a Senior Program Manager, Service Site Manager, and/or Service Center Manager.

Benefits

• Competitive compensation plus annual bonus.
• Flexible work schedule; currently hybrid because of the global pandemic.
• Medical, dental, vision, life, and pet insurance.
• Flexible Spending Accounts.
• Employee assistance program and health and wellness programs.
• 401(k) immediately with a competitive match.
• Paid holidays and paid time off, including personal, sick, and vacation time.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level