Program Manager

Valeris•Jeffersonville, IN

15d

About The Position

As a Program Manager at Valeris, you will lead a team dedicated to delivering an exceptional patient experience and serve as a trusted subject matter expert for clients. You will partner closely with clients to optimize program performance, identify opportunities for improvement, and ensure continued, high-quality patient support. The role helps patients and healthcare providers navigate the process of accessing life-changing medications. Valeris is a life sciences commercialization partner that provides solutions across the healthcare value chain. It supports life sciences companies with data and strategic insights, patient support services, and healthcare provider engagement tools. The company serves more than 500 life sciences customers and has supported access and affordability for millions of patients. This role operates in a professional office environment and routinely uses standard office equipment. The employee is regularly required to talk or hear and frequently required to sit for long periods, type, handle or feel objects, and reach with hands and arms. Candidates who can type at least 35 words per minute with 97% accuracy are preferred. Flexibility to travel as needed is preferred, although travel is expected to be minimal.

Requirements

At least 5 years of experience in the healthcare industry.
Previous personnel or team management experience.
Demonstrated ability to manage operational challenges using critical thinking.
Ability to manage stressful situations and challenging interactions professionally.
Ability to communicate clearly and effectively.
Ability to adapt to change with flexibility and resilience.

Nice To Haves

Bachelor’s degree strongly preferred; a Master’s degree is preferred.
Experience managing managers.
Knowledge of the specialty drug product marketplace, health insurance claims processing, product commercialization, and working with manufacturers.
Previous experience leading customer service teams.
Bilingual in English and Spanish.
Technology-savvy, with the ability to understand complex systems, data, and technical concepts.
Ability to analyze data and translate insights into actionable recommendations.
Initiative and commitment to team and organizational goals.
Strong emotional intelligence and self-awareness.
Embraces innovation and continuous improvement; achievement-oriented and committed to excellence.
Cheerful outlook.
Typing speed of at least 35 words per minute with 97% accuracy.
Flexibility to travel as needed; travel is expected to be minimal.

Responsibilities

Lead a team dedicated to delivering an exceptional patient experience.
Serve as a trusted subject matter expert for clients.
Partner with clients to optimize program performance.
Identify opportunities for program improvement.
Ensure continued, high-quality patient support.
Engage, coach, and motivate team members directly or through Program Supervisors.
Lead large teams, including teams with multiple Supervisors.
Balance multiple priorities and accept accountability for personal and team performance.

Benefits

Medical, dental, and vision plans, including HSA- and FSA-eligible options, with Valeris contributing toward premium costs.
Telehealth and Employee Assistance Program (EAP) services.
Company match on Health Savings Account contributions.
Free Basic Life and AD&D coverage equal to annual earnings, with a minimum of $50,000 and a maximum of $300,000.
Company-paid Short-Term Disability coverage, with the option to purchase Long-Term Disability.
401(k) Retirement Savings Plan with 100% match on the first 5% contributed, with immediate vesting.
Paid Time Off (PTO) and Sick Leave.
Nine paid holidays plus two floating holidays.
Opportunities for advancement and personal and professional growth.
A challenging, stimulating work environment that encourages new ideas.
An inclusive workplace and mission-driven culture.