Program Manager, Lead

Best Buddies Int. Inc•Baltimore, MD

3d•$42,000 - $45,000•Hybrid

About The Position

Best Buddies International is a nonprofit organization dedicated to creating opportunities for individuals with intellectual and developmental disabilities (IDD) through friendships, integrated employment, leadership development, inclusive living, and family support. The Program Manager (Generalist) role is focused on supporting communities within specific counties and driving the mission forward through involvement with school and community-based Friendship Programs. This role is fundamental to engaging people in the mission, serving as a support person for members creating inclusive communities, and managing the volunteer base to provide a high-quality experience. The goal is to establish an inviting, engaging, inclusive, and volunteer-driven environment. The Program Manager provides support, resources, and serves as the point of contact for program participants, communicating program policies, database tools, training tools, and upcoming events. This includes hosting virtual and in-person trainings, engagement activities, communicating deadlines and expectations, and ensuring participation in the Annual Leadership Conference.

Requirements

Bachelors degree or 2 years relevant experience in volunteer management
Must be comfortable engaging with people with IDD, including youth and adults.
Must be adaptable and able to quickly and effectively develop and balance multiple relationships and get results from a variety of people.
Basic project and time management skills.
Strong oral and written communication skills.
Strong initiative, drive for results, and self-assessment skills.
Ability to work independently and as part of a team.
Clear understanding of multiple communication platforms and proficient use of social media.
Familiarity with Microsoft Office Suite.
Willingness and ability to travel frequently, use personal cell phone, and work evenings and weekends as necessary.
Access to an automobile with applicable insurance or other reliable transportation.

Nice To Haves

Best Buddies program experience a plus

Responsibilities

Support chapters through direct and consistent communication using virtual networks, online platforms, and in-person meetings.
Provide mission-focused guidance and support to chapter members and volunteers to ensure they are working towards overall mission outcomes.
Provide information on web-based resources and other training opportunities.
Track all reporting and chapter updates using online platforms.
Understand and communicate programmatic goals, responsibilities, and risk policies to ensure all volunteers operate within guidelines, including chapter dues, buddy pair matching, and chapter leadership development.
Track and provide support for volunteers to grow with the organization throughout their academic career and post-secondary, including the Best Buddies Jobs program.
Manage state citizen matches and support/cultivate corporate chapters.
Host community trainings to promote awareness of and engagement in Best Buddies mission, including but not limited to corporate partner trainings, ambassadors, and e-Buddies trainings.
Work in partnership with local, state, and national teams to support awareness and promotion of Best Buddies on social media and through other marketing efforts.
Represent Best Buddies programs through public speaking, community involvement, and other initiatives.
Support stewardship efforts by providing regular information on volunteer engagement, friendship matches, and programmatic impact.
Communicate opportunities for volunteers to participate in organization-wide marketing efforts such as Spread the Word and cause marketing campaigns.
Promote the use and adherence of the Best Buddies style guide when working with chapters on their printing or merchandise related projects.
Advance local, state, and national fundraising efforts by both providing direct support and engaging volunteers.
Attend and provide direct support to state fundraising events and national events, as requested.
Provide data and assessment on program impact, to support fundraising proposals and reporting back to donors and constituents.
Ensure participation from all chapters in the Annual Best Buddies Leadership Conference and the state’s Friendship Walk.
Understand standards on processes and be in compliance with Best Buddies policies and procedures (i.e. incident reporting, etc.).
Maintain confidential and sensitive Best Buddies information and participant PII.
Use Bene, Microsoft Outlook, social media, and Salesforce to appropriately communicate with participants and the community.
Maintain data integrity and tracking in all systems.
Abide by all professional standards for staff when working with volunteers and program participants, as detailed in the Best Buddies Staff Policy Handbook, including the use of social media, office attire, and use of Best Buddies email accounts.