Lead Program Manager

NICE • Sandy, UT

6d • Hybrid

About The Position

The Lead Program Manager serves an instrumental role in delivering CXone infrastructure and key initiatives to the marketplace. Fulfilling a high visibility role on cross-department project teams, the Program Manager will help drive, plan, and coordinate development and compliance activities from concept to completion. This person is responsible for participating in and leading a cross-department, multi-discipline team to implement, deliver product vision, provide transparency and visibility with executive sponsors, and manage dependencies to remove roadblocks and ensure the teams’ success.

Requirements

• Bachelor's Degree in Computer Science, Information Technology, or related field or equivalent work experience desired.
• 5 + years of Program, Project, or Product Management experience using formal techniques and principles.
• 1+ years of demonstrated success defining and launching products.
• 2+ years of demonstrated experience writing software specifications.
• 2+ years of project leadership in a cross-functional environment.
• Understands and translates non-technical feature descriptions into structured use cases, requirements, and specifications for technical audiences.
• Ability to interact well with technical and non-technical people and serve as a bridge to translate complex requirements and concepts.
• Experience presenting complex technical concepts and strategic project status to Executive Management and partner organizations.
• Experience working with and influencing cross-functional teams without formal authority.
• Working knowledge of and significant experience working in various project methodologies within a single program.
• Versatility with various management tools, including but not limited to: ServiceNow, Jira, Confluence, MSProject, Salesforce, and others.
• Strong technical background with experience in communications, telephony, hosted solutions, or contact center-related fields.

Nice To Haves

• Technical or industry certifications are preferred in addition to the desired education/experience.
• Experience with systems and network infrastructure architecture design and implementation.
• Leadership of other Project Managers, Analysts, and project contributors.
• Experience working with object-oriented software development, web services, web development or other similar technical products.
• Previous working experience in a key software development lifecycle role.
• Understanding of standard engineering processes and software development methodologies.
• Experience with Agile/Scrum, RUP, and other modern development methodologies – preferably serving as a Scrum Master.
• Experience with user acceptance testing, regression testing and experience with design and process modeling diagrams integration testing.
• PMP certification.

Responsibilities

• Collaborates with Product Management to disseminate market requirements and concepts into actionable work items for Project Managers, Analysts, Engineers, and Quality Assurance Engineers.
• Executes the product vision through the project lifecycle to ensure program goals are met.
• Interfaces with teams across the enterprise to drive, plan, and implement assigned program objectives.
• Acts as the primary conduit for project status, direction, and escalations with Executive Management and sponsoring individuals.
• Works closely with Product Management to break down product backlog items and disseminate them into technical requirements.
• Drives and leads the teams on a daily basis ensuring that plans, estimates, documents, and products deliver features on schedule and within budget.
• Identifies resource conflicts, and influences and facilitates course corrections to fulfill key project milestones.
• Coordinates release schedules, communicates, and drives releases onto each environment.
• Coordinates with Product Management for product launches and technical documentation.
• Other duties as assigned by the manager.

Benefits

• NICE-FLEX hybrid model (2 days in office, 3 days remote)
• Endless internal career opportunities across multiple roles, disciplines, domains, and locations.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager