Program Manager - PBSH

ALPHA HOUSE•Calgary, AB

4d•Onsite

About The Position

We’re looking for a Program Manager to join our Place Based Supportive Housing (PBSH) program. This role provides leadership and operational oversight for a 24/7 supportive housing environment serving individuals experiencing homelessness, addictions, and mental health challenges. The Program Manager is responsible for program development, service delivery, program evaluations, reporting, and the allocation of staff and financial resources. They also play a key role in crisis management, critical incident debriefing, and staff performance oversight.

Requirements

Post secondary education in a relevant Human Services field from a public institution (minimum 2-year diploma or degree)
Strong understanding of addiction, harm reduction, trauma informed care, and recovery oriented practices
Proven leadership experience, including coaching, training, supervision, and performance management
Strong interpersonal and communication skills with the ability to build effective relationships with staff, clients, and stakeholders
Sound judgment, professionalism, and the ability to manage sensitive situations with confidentiality and diplomacy
Excellent organizational skills with the ability to manage multiple priorities in a dynamic environment
Ability to work independently, take initiative, and adapt to changing operational needs
Proficiency with Microsoft Office
A strong understanding of and commitment to Alpha House’s mission
Three years of driving experience, a valid Class 5 non GDL licence, a five year standard clean abstract, and ability to obtain Class 4 within 60 days
Comfort working in environments with risk of violence and exposure to bodily fluids
Physically able to assist clients with mobility needs
Vulnerable Sector Search valid within the last six months with no results material to the role
Completion of “It’s Your Move” training or equivalent patient lift training and Privacy Training
Understanding of the Protection of Persons in Care Act

Nice To Haves

Several years of experience working with vulnerable populations, including frontline roles in addictions, mental health, homelessness, or Indigenous support services.

Responsibilities

Supervising, coaching, mentoring, and performance managing staff, including discipline when required
Ensuring adequate shift coverage, approving time off, and supporting payroll accuracy
Leading by example and ensuring staff provide caring, non judgmental client service within our program
Leading recruitment, hiring, onboarding, and probation reviews
Responding to crises such as overdoses, seizures, deaths, and other incidents
Supporting staff and clients through debriefings and follow up
Ensuring compliance with safety protocols, accreditation standards, and program audits
Resolving client, staff, and workplace concerns in collaboration with leadership and HR
Building positive relationships with agencies, community partners, businesses, and stakeholders
Overseeing accurate reporting, statistics, and documentation for funding outcomes
Managing budgets and ensuring programs have required supplies and resources
Providing direct service support when operationally required
Participating in management meetings, labour relations discussions, and program check ins