Program Manager

Isabel's House • Springfield, MO

18d • Onsite

About The Position

Isabel's House is seeking a dedicated, organized, and compassionate Program Manager to support the daily operations of our 24/7 crisis nursery. This position serves as a key leadership partner to the Program Director, helping ensure a safe, structured, and trauma-informed environment for children while supporting the direct care team. The ideal candidate is a strong communicator, dependable leader, and proactive problem-solver who enjoys developing staff, improving daily operations, and making a meaningful difference in the lives of children and families.

Requirements

• Strong organizational, communication, problem-solving, and interpersonal skills.
• Ability to manage competing priorities, exercise sound judgment, and maintain confidentiality.
• Ability to successfully complete required background screenings and organizational training.

Nice To Haves

• Previous experience in childcare, residential care, social services, nonprofit programming, or a related field preferred.
• Experience in staff leadership, scheduling, training, or program operations strongly preferred.
• Knowledge of trauma-informed care, child development, and working with children and families experiencing crisis is a plus.

Responsibilities

• Oversee daily direct care operations, ensuring consistency with organizational policies, procedures, and licensing requirements.
• Monitor staffing coverage, staff-to-child ratios, attendance, timekeeping, and scheduled hours to maintain appropriate coverage and minimize unnecessary overtime.
• Lead orientation, onboarding, initial training, and mentoring of new direct care employees.
• Provide ongoing coaching, guidance, and routine check-ins to support staff performance, accountability, and professional development.
• Coordinate staff training requirements and track completion of mandatory certifications and ongoing professional development.
• Identify operational challenges, staffing concerns, opportunities for improvement, and communicating recommendations to the Program Director.
• Support implementation of program procedures, safety protocols, and trauma-informed care practices.
• Maintain accurate operational records and assist with reporting, documentation, and licensing preparation.

Benefits

• This is an opportunity to join a mission-driven organization, support a dedicated direct care team, and make a lasting impact on the children and families we serve.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed