Program Manager

KBI Biopharma•Boulder, CO

1d•$101,000 - $138,600

About The Position

The Program Manager manages a small team within Program Management and ensures effective project and business management. The role holds personal responsibility for a portfolio and serves as the primary client account and relationship manager for KBI PMO, driving business delivery and client service for the benefit of the company. The incumbent may also train and mentor others. The position manages client relationships and project delivery across all development phases, coordinating cross-functional teams, schedules, budgets, scope, quality standards, risks, and client communications. It also oversees contractual and financial matters, supports proposals and PMO initiatives, and contributes to departmental goals and process improvements.

Requirements

Bachelor's degree required, preferably in science or a related discipline.
At least 5 years of industry experience, including some direct project management experience.
Current or planned PMP certification.
Familiarity with Good Manufacturing Practices.
Proficiency in English.
Excellent written and oral communication skills.
Strong attention to detail.
Well organized, with the ability to prioritize multiple tasks.
Ability to make and meet commitments.
Math proficiency.
Proficiency with MS Office applications and MS Project, and comfort using computer interfaces.

Nice To Haves

Line management experience and completion of relevant training.
Client interface experience and strong negotiating skills.

Responsibilities

Manage relationships and accounts for assigned clients and portfolios; maintain working relationships with client representatives, manage expectations, address concerns, and escalate issues through appropriate leadership channels.
Support the PM-VOC process and identify opportunities to improve client service.
Serve as the primary contact for client communications and coordinate third-party vendors and project needs.
Manage project timelines from award and kick-off through close-out, ensuring projects meet agreed timelines, scope, budgets, quality standards, and expectations.
Develop, manage, and timely update project plans; communicate status, progress, schedule or scope changes, and technical or quality issues to relevant company personnel and clients.
Schedule, facilitate, and document client program meetings, including agendas, action items, minutes, and communications.
Lead cross-functional teams without direct authority by clarifying project objectives and priorities, motivating team members, resolving conflict, and fostering collaboration.
Analyze project risks, establish contingency plans, identify trigger events and mitigation responsibilities, and gather stakeholder input to rank risks by impact.
Schedule and facilitate client discussions and, when required, host Joint Steering Committee meetings with senior or executive leadership; document minutes and follow-up actions.
Manage technical and strategic program development with relevant technical leaders, including preparing and presenting proposals and change orders to clients.
Support client project strategy and participate in implementing system and process improvements; support PMO with PLF readiness as required.
Manage contractual and financial project matters, including change orders and amendments, monthly budget reviews, forecasting, materials review, assessment of work performed, client invoicing, and vendor payments.
Assist the Business Development Department with proposal development as needed.
Contribute to the Program Management Organization and manage personal and team site goals and objectives (Balanced Score Card).
Lead or contribute to departmental initiatives, including procedure development and improvement.
Provide training and mentorship to others as appropriate.