Program Manager

Brockton Area Multi-Servi•Brockton, MA

6d•Onsite

About The Position

The Program Manager provides leadership and oversight for a residential program serving adults with disabilities and/or brain injuries. The role ensures high-quality, person-centered supports while managing program operations, staff development, safety, and regulatory compliance. The Program Manager supports individuals in pursuing the goals in their Individual Support Plans, promoting independence, community engagement, social connections, healthy lifestyles, and personal growth. The position oversees staff hiring, supervision, coaching, performance evaluation, and professional development. It also coordinates service delivery and staffing coverage, maintains required documentation and reporting, monitors program resources and facilities, and ensures compliance with medication administration, safety, infection control, and agency and funding-source requirements. The role participates in a rotating 24-hour on-call schedule and may provide emergency coverage and crisis support.

Requirements

High school diploma or GED.
Either one year of experience in a related field and one year of supervisory experience, or two years of experience in a related field.
Strong leadership, communication, and critical thinking skills.
Commitment to person-centered supports and community inclusion.
Ability to work collaboratively with individuals served, families, and multidisciplinary teams.
Basic computer proficiency, including email, documentation, and electronic systems.
Valid driver's license and reliable transportation.
Ability to participate in an on-call rotation and respond to emergencies as needed.

Responsibilities

Ensure the quality and safety of supports provided to adults with disabilities and/or brain injuries in residential settings.
Support individuals in developing and achieving goals outlined in their Individual Support Plans (ISPs).
Promote independence, community engagement, social connections, and healthy lifestyles.
Ensure Positive Behavior Supports (PBS) practices are consistently implemented throughout the program.
Organize meaningful community activities and opportunities for skill development.
Oversee compliance with Department of Public Health Medication Administration Program (MAP) requirements.
Support individuals with personal care needs and Activities of Daily Living (ADLs) as necessary.
Maintain effective communication with individuals served, families, staff, and stakeholders.
Ensure staffing coverage meets program and funding-source requirements.
Interview and hire employees in partnership with individuals served when appropriate.
Provide ongoing supervision, coaching, staff meetings, and professional development opportunities.
Conduct performance evaluations and support employee growth.
Attend BAMSI leadership meetings and management trainings and share best practices with staff.
Identify and address program needs related to facilities, vehicle maintenance, and overall operations.
Ensure compliance with reporting requirements, including incident reporting and ISP documentation.
Monitor use of petty cash, credit cards, gas cards, and individual funds in accordance with agency policies.
Maintain high standards of safety, infection control, and regulatory compliance.
Complete all required trainings and certifications.
Participate in a rotating 24-hour on-call schedule.
Provide emergency coverage and crisis support when necessary.
Perform additional duties as assigned.